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Paying Cash to Crash Weddings

10/21/2023

15 Comments

 
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by David Hagenbuch - professor of marketing at Messiah University -
​author of 
Honorable Influence - founder of Mindful Marketing 

From $11,000 Taylor Swift concert tickets to $37,500 Chiefs-Eagles Super Bowl seats, people are increasingly willing and eager to pay, sometimes incredible amounts, for experiences.  The trend toward doing rather than owning is good in many ways, but are there certain life events that shouldn’t be made pay-per-view?
  
A recent New York Times article described a growing trend among about-to-be-betrothed couples in India – inviting tourists to their weddings, for a fee.  Having strangers pay for the privilege of attending the culturally rich ceremonies and often lavish receptions could be a way of lessening the costs of what can be very expensive events.  For example, Yamini and Aditya Sharma’s January 2023 wedding in Jaipur, India cost $30 million rupees, or about $360,000.  Surprisingly, though, financing doesn’t appear to be a main motive for selling wedding seats.

In 2016, Orsi Parkanyi, a Hungarian-Australian who lives in Norway, founded Join My Wedding – a web-based company that connects Indian couples willing to open their weddings to outsiders with those who want to attend them.  The site provides a virtually endless stream of available matrimonial events, most of which include:
  • a picture of the couple
  • a little about their story
  • the location and date(s) of the wedding (some are multiday affairs)
  • a daily itinerary
  • dietary options
  • a dress code
  • the cost per person
 
Speaking from firsthand experience, India’s culture is truly special –  from vibrantly colored clothing to deliciously spicy food to some of the world’s kindest and most caring people.  I’ve never attended an Indian wedding, but I can imagine doing so would be a rich, culturally immersive experience unlike any other.
 
Such a unique opportunity explains why there’s interest or demand for attending Indian weddings.  Hopefully, paying guests go to the weddings with a mindset of respect for the culture and an eagerness to appreciate and learn from it.  Some attendees, however, may just want to see a spectacle that they can boast about in social media:  “Look at the crazy thing I did (that you never will).”
 
But what explains the abundant supply of ceremonies for sale?   
 
Again, the main motivation doesn’t appear to be financial.  A quick survey of options on Join My Wedding shows that most couples price their tickets from $150 - $250.  Subtract the cost of food and other per person expenses and the net profit from each paid guest’s is probably just $50 or so, which is nothing compared to a wedding that costs hundreds of thousands of dollars.
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So, given there’s no real monetary incentive, why are so many Indian couples willing to open for public consumption one of the most intimate moments of their lives?
 
Some of the couples have suggested they wanted to share their culture, while others have said they desired to add “a distinctive component to their wedding.”  The second reason seems vague but makes more sense after hearing Mr. Sharma, whose $300K wedding was mentioned above, say he believed it would be unique to have a foreigner attend his wedding.

Of course, there are many other ways to make a wedding unique, so why do so by inviting complete strangers to share your special day?
 
Author of “Matchmaking in Middle Class India” and sociologist at the University of Cambridge, Dr. Parul Bhandari has explained that hosting foreign guests at their wedding can serve to raise the status of the couple:
 
“A non-Indian, particularly white person, attending one’s wedding is seen as a status symbol,” she added. “It communicates that the couple or their family have social networks beyond their country and by that token, demonstrates a sort of cosmopolitanism and ‘success.’”
 
Bhandari’s analysis is not surprising:  While in India, I learned that, historically, lighter color skin was considered more desirable, as it signaled higher social class.  The desire to flaunt different-looking foreigners also makes sense in an age of social-media-driven one-upmanship.
 
More people than ever are pursuing social validation measured digitally by likes and shares.  Moreover, they’re yearning to stand out, to be seen as special, and to grab their “15 minutes of fame.”  The idea of selling tickets to their special event and having ‘dignitaries’ attend likely fulfills those same needs and may even allow couples to feel a little like celebrities.
 
The idea that there are satisfied buyers and sellers on both sides of the growing number of wedding exchanges suggests that selling entry to Indian marriage ceremonies is good marketing, but is it ethical?
 
Aside from the occasional social gaffe, like tourists dressing inappropriately, the cultural understanding that likely occurs at the events is a benefit of the wedding sharing.  Immersing oneself in a culture that’s different than one’s own is almost always a good thing.
 
However, there may be a consideration greater than the satisfaction of the individuals involved and perhaps even more important than the potential cultural understanding:
 
What about the impact on the institution of marriage?
 
Couples and their families are foundational components of most societies.  New marriages are often the starting point, and sustained unions provide helpful continuity and stability for the couples themselves and for many people linked to them.  There are also the greater social impacts of population maintenance and growth.
 
Degrading or trivializing marriage such that people enter into it lightly or for the wrong reasons can come at significant social costs, particularly if many marriages fail.  Historically, India has had the lowest divorce rate in the world – only around 1%.   However, some say that rate is now rising, as much as 50% - 60% particularly in urban areas.  Whether divorce becomes more common in India and how it impacts the nation remains to be seen.
 
Ethics, however, aren’t just about consequences.  Whether or not selling seats at weddings results in good or bad outcomes, there’s also the principle of respecting the wedding ceremony because of what it represents.
 
In many cultures, a wedding ceremony is considered a sacred event on par with just a few others, e.g., births and funerals.  Commercialization can be a very good thing, but would it be right to sell tickets for seats in delivery rooms or memorial services?  Are there certain events in life that simply shouldn’t be monetized? 
 
Writing this piece in Central Pennsylvania, my thoughts went to the Amish, who are known for both their business savvy, e.g., producing and selling quilts and sheds, and their strongly held religious beliefs.  So, I reached out to Dr. David Weaver-Zercher, assistant provost and professor of American religious history at Messiah University, who has authored several books about Amish life.
 
Weaver-Zercher shared that some Amish allow small outside groups to visit their homes for meals, e.g., for educational field trips, for which they accept nominal payment, e.g., $20 per person to cover their cooking costs.  However, he firmly dismissed the notion that Amish would open their wedding ceremonies to outsiders who might want to pay to see them:
 
“Weddings are seen as worship services, and in many ways feel like a regular Sunday worship service, with only one small part of the service devoted to the actually wedding vows, etc.  Just as Amish people wouldn’t open their Sunday morning services for spectators to pay a fee, neither would they open up a wedding for that purpose.”
 
Most of those involved in marketing weddings in India likely respect the ceremonies and the institution of marriage, but some seem as if they may not.  For instance, below is a listing for one wedding in which the groom-to-be is pictured talking on his cellphone while his dutiful wife smiles awkwardly as she hugs him.  Also, in describing the couple’s story, the groom says, “It has been confirmed that I will be handcuffed by my wife on this date.” 
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These particular components of the listing may have been meant in jest, but unfortunately, they likely signal what’s to come as more couples get creative and resort to unconventional tactics in trying to attract tourists to their ceremony over the many competitors.  Weddings are joyous celebratory occasions that certainly can include fun, but they ultimately mark serious life- and society-impacting commitments.
 
India’s low divorce rate and its deeply rooted religious heritages suggest cultural predispositions to uphold the institution of marriage and to respect wedding ceremonies.  So, any kind of degradation creep in India doesn’t bode well for countries next in line for wedding ceremony sales, where participants may play faster and looser with the notion of marital sacredness.
 
It's great that some people are experiencing an immersive view of India’s rich and diverse culture.  Selling seats at weddings does produce some benefits; however, they’re outweighed by the moral costs of commercializing one of life’s most meaningful and important events.  Accepting cash so outsiders can crash weddings is a commitment to “Single-Minded Marketing.”
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15 Comments

No Shorts, No Sunglasses, No Service

10/4/2023

4 Comments

 
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by David Hagenbuch - professor of marketing at Messiah University -
​author of 
Honorable Influence - founder of Mindful Marketing 

We’ve all heard that our nonverbal communication conveys more than the words we speak.  That saying is easy to embrace in principle, but it can become harder to accept when senators and sports legends seem to suggest otherwise.  How might marketing, the banner carrier for image-building, inform the current debate of what people wear at work?  
 
In his first year of service from Pennsylvania, U.S. Senator John Fetterman’s casual attire (sweatshirt, shorts, sneakers) was the apparent impetus for Majority Leader Chuck Schumer’s decision to relax the chamber’s formal dress code.  However, that choice was negated a week later when the Senate passed a resolution that formalized the requirement for business attire on the chamber floor.
 
Meanwhile, Deion Sanders, former MLB player, NFL Hall of Famer, and head football coach of the University of Colorado, has grabbed headlines with his trademark attire, specifically his shades.  His propensity to continually wear sunglasses, even during interviews caused Colorado State football coach Jay Norvell to comment, “When I talk to grown-ups, I take my hat and my glasses off. That's what my mother taught me.”
 
At first glance, Fetterman spurring the Senate to button up its dress code and Sanders sporting sunglasses during interviews have little to do with each other.  However, both headlines are case studies in nonverbal communication – People’s clothes and how they wear them often portend their personalities and purposes; similarly, individuals’ eyes often signal what they’re thinking and feeling.
 
Still, what do a couple of guys wearing shorts and sunglasses to work have to do with marketing?  They’re relevant to the field in at least two ways:
  • Internal marketing:  Organizations market to their employees by trying to meet their needs, which can involve the policies they set and the procedures they follow, including ones related to work attire.
  • Personal branding: Each person has a unique brand, or identity, which is based on their character and competencies and is communicated to others through their words and actions, including what they wear.
 
Although I feel like I know something about nonverbal communication from my business, teaching, and life experiences, I wanted to talk to someone who is truly an expert, so I reached out to Mike True, a former coworker of mine who is an internationally renowned authority on career development and an in-demand speaker on many related topics, including professional etiquette.
 
When I asked for his thoughts on the U.S. Senate’s dress code decision, the main word that came to his mind was “decorum,” or setting high standards in specific settings.  He continued that in the senate setting, professional business attire “speaks of order, neatness, and structure,” while very casual dress “speaks of a breakdown in respect for order, neatness, and structure – It speaks of lower standards.”
 
Knowing the high standards True sets for himself and encourages for others, his response about Senate attire was not unexpected.  However, his analysis of Sanders’ sunglasses surprised me:
 
“Sunglasses are part of Deion’s persona and have been for many years. He has an eyewear deal with Blenders Eyewear, so it's a ‘product placement’ gig for which he is paid. The non-verbal here seems to be practical (protecting his eyes from the sun in outdoor practices and games, and from camera flashes and bright lights in interviews) and a brand of sorts. He is Coach Prime, and as such he seeks to project ‘coolness’ for himself, his players, and the whole Colorado football program. It's working!”
 
I wasn’t surprised that True knows marketing and recognized successful branding and product placement.  He’s a student of business and surely read of how within one day of announcing its collaboration with Sanders, Benders “received $1.2 million in pre-orders.”
 
I thought, though, that he might take exception with the eye contact that Sanders’ dark sunglasses eliminate.  As the saying goes, the eyes are the window to the soul. When our eyes widen and our pupils dilate, we communicate interest and excitement, whereas a furrowed brow can suggest worry or concern.
 
However, having enjoyed True’s etiquette dinners and other events in which he detailed appropriate professional behavior from handshakes to table conversation, I know he would never advocate wearing sunglasses to a job interview or networking event.  So, why the apparent double standard?  Similarly, why doesn’t he cut some slack for Fetterman or other senators who might feel more comfortable in more casual attire?


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First, True did identify practical reasons why Sanders might want to wear glasses to shield his eyes from bright light, while also suggesting they’re not the only reasons.  In short, as True alludes, Sanders’ personal brand, even for a coach at a major college football program, is a very unique one that dates back 35+ years when he first earned the nickname “Prime Time” for his exciting play and exuberant personality at Florida State University.
 
As I'm sure True would never advise emerging or seasoned business professionals to emulate Sanders’ dark shades in their interpersonal dealings, the standards for Sanders’ nonverbal communication are in many ways are a category of one.
 
Then, why doesn’t Fetterman, who probably has a more compelling reason for wearing sweats and sneakers, get a similar pass?  After all, his battle with clinical depression led him to seek treatment at Walter Reed National Military Medical Center.  There may be a few reasons for a different standard:
 
  • No slight on college football, but the business of the U.S. Senate is more important: nation- if not world-shaping policies vs. recreation or entertainment.
  • Attire often reflects expectations for the level of quality of work.  Even in a football game, if players wear worn-out or mismatched uniforms, fans will take them less seriously, and the players may start to feel the same way about themselves.
  • Clothing needs to fit the setting and related cultural norms.  People wear bathing suits on beaches not in boardrooms.  People who work in and around football, like many sports, are accustomed to very casual attire.   
  • Dress that’s deemed inappropriate in a given situation can become a distraction.  It also could be offensive if the attire reveals body parts that others don’t care to see but can’t avoid looking at when interacting with the person.
 
So, the U.S. Senate does have reasons for maintaining a dress code that aren’t easily transferrable to football.  However, that doesn’t mean that the policies must stay the same forever:  Almost two-and-a-half centuries ago, powered wigs and ruffled shirts were the style.  Any organization’s dress code needs to evolve with the times.
 
Having a dress code also doesn’t mean that special accommodations can’t be made for specific individuals who warrant them.  Those individuals and the policy also might meet somewhere in the middle, e.g., instead of shorts, full-length open-leg sweatpants, and instead of sneakers, very comfortable, sneaker-like shoes.
 
As has happened for me many times in writing this blog, the assumptions I had at the outset of this piece are not the same ones I have at the end, which leads me to two key takeaways that extend beyond best practices in nonverbal communication:
  1. Although there are certainly generalizations that can be made for personal branding, everyone’s brand is unique and there can be special circumstances that warrant some people acting differently than others.
  2. Make your brand a malleable one, or more specifically, allow knowledgeable others to inform your beliefs such that when fitting, you are willing to adapt judgments.
 
Understanding and employing effective nonverbal communication is important whether you’re calling plays or proposing national policy.  Just as important is the ability to understand others’ perspectives and learn from them.  Both life skills are critical inputs for “Mindful Marketing.”
​
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    David Hagenbuch,
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    Mindful Marketing  and author of Honorable Influence
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    ​Mindful Marketing: Business Ethics that Stick

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