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<channel><title><![CDATA[Mindful Marketing - Mindful Matters Blog]]></title><link><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog]]></link><description><![CDATA[Mindful Matters Blog]]></description><pubDate>Fri, 10 Apr 2026 04:12:58 -0400</pubDate><generator>Weebly</generator><item><title><![CDATA[Putting Money on Prediction Markets]]></title><link><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/putting-money-on-prediction-markets]]></link><comments><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/putting-money-on-prediction-markets#comments]]></comments><pubDate>Wed, 01 Apr 2026 04:00:00 GMT</pubDate><category><![CDATA[+ Decency]]></category><category><![CDATA[+ Fairness]]></category><category><![CDATA[price5d70aa2269]]></category><category><![CDATA[> Product]]></category><category><![CDATA[respect170bbeec51]]></category><category><![CDATA[single minded2c3169a786]]></category><guid isPermaLink="false">https://www.mindfulmarketing.org/mindful-matters-blog/putting-money-on-prediction-markets</guid><description><![CDATA[           by&nbsp;David Hagenbuch&nbsp;-&nbsp;professor of marketing at&nbsp;Messiah University&nbsp;-&#8203;author of&nbsp;Honorable Influence&nbsp;- founder of&nbsp;Mindful Marketing&nbsp;-author of&nbsp;Mindful Marketing: Business Ethics that Stick&nbsp;      Q: Who will be the next head coach of the North Carolina Tar Heels men&rsquo;s basketball team?Q: When will the Department of Homeland Security be funded again?Q: Where will Taylor Swift and Travis Kelce's wedding occur?&nbsp;You might  [...] ]]></description><content:encoded><![CDATA[<div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/prediction-markets-1.jpg?1775051903" alt="Picture" style="width:707;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph" style="text-align:center;"><font size="4"><font color="#3f3f3f" style="">by&nbsp;<a href="http://www.davidhagenbuch.com/" target="_blank" style="">David Hagenbuch</a>&nbsp;-&nbsp;</font><font color="#3f3f3f" style="">professor of marketing at&nbsp;<a href="https://www.messiah.edu/" target="_blank">Messiah University</a>&nbsp;</font><span style="color: rgb(63, 63, 63);">-<br />&#8203;author of&nbsp;</span><a href="http://www.honorableinfluence.com/" target="_blank" style="">Honorable Influence</a><font color="#3f3f3f" style="">&nbsp;- founder of&nbsp;</font><font color="#3f3f3f" style=""><a href="http://www.mindfulmarketing.org/" target="_blank">Mindful Marketing</a>&nbsp;</font><span style="color: rgb(63, 63, 63);">-</span><br /><font color="#3f3f3f" style="">author of&nbsp;<a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank">Mindful Marketing: Business Ethics that Stick</a></font>&nbsp;</font></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">Q: Who will be the next head coach of the North Carolina Tar Heels men&rsquo;s basketball team?<br />Q: When will the Department of Homeland Security be funded again?<br />Q: Where will Taylor Swift and Travis Kelce's wedding occur?<br />&nbsp;<br />You might know the answers to these questions now, but at the time of writing this article, most people did not, which is why they were among the top trending questions on <a href="https://kalshi.com/" target="_blank">Kalshi</a>, a key player in one of the fastest-growing consumer trends: <em>prediction markets</em>.<br />&nbsp;<br />It&rsquo;s human nature to speculate, and in many ways the habit is helpful &ndash; we need to anticipate future events and outcomes so we can prepare for them, e.g., natural disasters, economic cycles. But will betting on the outcomes of all manner of life events pay out as simple diversion or social/economic disaster? Now that&rsquo;s a great question for Kalshi!<br />&nbsp;<br /><strong>What are prediction markets and how does betting in them differ from other common kinds of gambling, e.g., casinos, lotteries, sports?</strong><br />&nbsp;<br />At the most basic level, prediction market betting is the same as other gambling in that the bettor <em>places a wager on the outcome of an event</em>, e.g., at a casino, where the &lsquo;pill&rsquo; will land on a roulette wheel; for a Powerball drawing, what the winning numbers will be; in the NCAA Division I basketball tournament, which men&rsquo;s/women&rsquo;s teams will win.<br />&nbsp;<br />However, a key difference is that betting in prediction markets is not limited to one or a few specific types of&nbsp; bets; rather, people can wager on the outcomes of virtually any activity, which players seem to be doing with increasing enthusiasm.<br />&nbsp;<br />For instance, for the 2026 Super Bowl, Kalshi alone handled over <a href="https://www.cnbc.com/2026/02/10/kalshi-super-bowl.html" target="_blank">$1 billion worth of bets</a>&nbsp;&ndash; an increase of 2,700% from 2025. One of the most popular wagers was, &lsquo;What will be the first song that halftime performer Bad Bunny will sing?&rsquo; Bets on that &lsquo;event&rsquo; alone <a href="https://www.cnbc.com/2026/01/30/super-bowl-ad-prediction-market-contracts.html" target="_blank">surpassed $100 million</a>. People wagered on many other incidental Super Bowl outcomes such as &lsquo;Will Elon Musk or Lionel Messi attend the game?&rsquo;<br />&nbsp;<br />Thanks to companies like Kalshi and <a href="https://polymarket.com/" target="_blank">Polymarket</a>, the other main purveyor of prediction bets, this kind of gambling doesn&rsquo;t need to wait for a once-a-year sports spectacle. People can wager on virtually anything that gains the interest of enough people to create a betting market. For example, while writing this paragraph, some of the trending bets only Polymarket are:</font><ul><li><font color="#2a2a2a" size="5">Who will be the winner of Eurovision 2026?</font></li><li><font color="#2a2a2a" size="5">When will the U.S. and Iran reach a ceasefire?</font></li><li><font color="#2a2a2a" size="5">What will SpaceX&rsquo;s IPO closing market cap be?</font></li><li><font color="#2a2a2a" size="5">What will be the price of crude oil by the end of March?</font></li><li><font color="#2a2a2a" size="5">Who will be the Republican presidential nominee in 2028?</font></li><li><font color="#2a2a2a" size="5">How many Elon Musk # tweets will there be March 31 - April 7?</font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />The great variety of bets and ease of placing them from almost anywhere have spurred a prediction market boom. In December of 2026 alone, Kalshi and Polymarket collectively saw <a href="https://www.nytimes.com/2026/01/19/technology/polymarket-kalshi-prediction-markets.html?campaign_id=9&amp;emc=edit_nn_20260222&amp;instance_id=171466&amp;nl=the-morning&amp;regi_id=94320446&amp;segment_id=215643&amp;user_id=434431dbee3062fb4067757de9f23042" target="_blank">almost $12 billion in wagers</a>, an increase of more than 400% from the previous year.<br />&nbsp;<br />Another important difference: prediction markets don&rsquo;t serve as the &lsquo;house&rsquo; like sports books do; rather, markets like Kalshi and Polymarket <a href="https://www.nytimes.com/2026/01/19/technology/polymarket-kalshi-prediction-markets.html?campaign_id=9&amp;emc=edit_nn_20260222&amp;instance_id=171466&amp;nl=the-morning&amp;regi_id=94320446&amp;segment_id=215643&amp;user_id=434431dbee3062fb4067757de9f23042" target="_blank">earn money by charging trading fees</a> for bringing together opposite sides of a bet. The price of a bet on their sites indicates the likelihood that a given outcome will occur, e.g., a $0.20 bet = 20% probability of &lsquo;yes, it will happen.&rsquo;<br />&nbsp;<br />The <a href="https://kalshi.com/" target="_blank">screenshots below from Kalshi</a>&nbsp;show a bet on whether the government shutdown will last for at least 70 days. Given the market-calculated 62% probability of &lsquo;yes,&rsquo; $1.00 bet on the affirmative earns $2.00, if the shutdown reaches 70 days, while $1.00 wagered on &lsquo;no&rsquo; earns $3.00, apparently because of its lower, 41% chance, of occurring.</font><br /><font color="#2a2a2a" size="5">&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/kalshi-government-shutdown.jpg?1775095703" alt="Picture" style="width:732;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><br /><font color="#2a2a2a" size="5">So, if someone bets $100K on &lsquo;no,&rsquo; and the shutdown ends in fewer than 70 days, they earn $300K. They also would apparently earn 3.25% interest on the $100K wagered from the time they place the bet and put the money in their Kalshi account until the bet is paid.<br /><br />That&rsquo;s a quick primer on why prediction markets have grown so rapidly, what they are, and how they work. However, the most important question, which more individuals and organizations have begun to ask, is, <em>Should</em> <em>they exist</em>? Just because they&rsquo;re popular and profitable doesn&rsquo;t mean they&rsquo;re desirable, or right. So, what are the pros and cons of prediction markets?<br />&nbsp;<br /><strong>Prediction Market Positives</strong><br />&nbsp;<br /><em>Diversion</em>: For people who like to bet, prediction markets offer a plethora of possibilities. As mentioned above, the types of wagers are virtually limitless, far exceeding the options in sports and casinos. For some, betting is entertainment &ndash; something that brings them enjoyment and/or escape from life&rsquo;s daily challenges.<br />&nbsp;<br /><em>Income</em>: People who are good prognosticators can make money in prediction markets. As the example above from Kalshi illustrated, a person can wager a little or a lot and, if skilled/lucky, earn a sizable return on their &lsquo;investment.&rsquo;<br />&nbsp;<br /><em>Information</em>: At a minimum, prediction markets allow anyone who visits their sites see what the betting public perceives will be the outcomes of a wide variety of events. Some proponents maintain that the markets &ldquo;generate real-time information beyond traditional news or intelligence analysis.&rdquo; (Bloomberg Morning Briefing: The Americas, 3-2-26). Organizations could conceivably use such insights in their planning as part of a situation review or SWOT analysis.<br />&nbsp;<br />Kalshi cofounder Tarek Mansour agrees with that <a href="https://www.nytimes.com/2026/01/19/technology/polymarket-kalshi-prediction-markets.html?campaign_id=9&amp;emc=edit_nn_20260222&amp;instance_id=171466&amp;nl=the-morning&amp;regi_id=94320446&amp;segment_id=215643&amp;user_id=434431dbee3062fb4067757de9f23042" target="_blank">informational utility</a>, arguing that prediction markets are &ldquo;the most effective way to aggregate information and the crowd wisdom,&rdquo; and &ldquo;People don&rsquo;t lie when money&rsquo;s involved. You want to be right about your predictions so you don&rsquo;t lose money.&rdquo;<br />&nbsp;<br /><em>Hedging</em>: The uncertainly of economic, political, and other events often lead businesses to try to manage financial risk by taking positions on opposite sides of a given outcome. Prediction markets offer such opportunities in ways that would not have been possible decades ago.<br /><br />For example, Kalshi is reportedly partnering with the insurance company Game Point Capital to help &ldquo;college athletics departments, sports teams and sponsors to manage the financial risks of performance incentives in athletes&rsquo; and coaches&rsquo; contracts&rdquo; (New York Times DealBook, February 10, 2026).<br />&nbsp;<br />Just as there are apparent benefits of prediction markets, there are likely disadvantages.<br />&nbsp;<br /><strong>Prediction Market Negatives</strong><br />&nbsp;<br /><em>Time-Sink</em>: Although many different activities can become unproductive, wasteful uses of time, betting in prediction markets seems to hold greater than average potential both because of the exceedingly wide variety of types of trivial bets and because of the <a href="https://www.apa.org/monitor/2023/07/how-gambling-affects-the-brain" target="_blank">addictive nature of gambling</a> where &lsquo;increasing tolerance for [the activity] requires more gambling as time goes on to feel satisfied.&rdquo;<br />&nbsp;<br /><em>Minimalization of meaningful life events</em>: While the topics of some prediction market bets are clearly trivial, e.g., &lsquo;What will be the top U.S. Netflix show this week?, for others the markets minimize serious topics by encouraging bets to be placed on them. Although Kalshi prohibits <a href="https://www.nytimes.com/2026/03/18/world/middleeast/ayatollah-ouster-bets-death.html?campaign_id=9&amp;emc=edit_nn_20260318&amp;instance_id=172683&amp;nl=the-morning&amp;regi_id=94320446&amp;segment_id=216837&amp;user_id=434431dbee3062fb4067757de9f23042" target="_blank">wagers involving death</a>, such as the demise of a nation&rsquo;s head of state, <a href="https://levin.house.gov/media/press-releases/rep-mike-levin-introduces-death-bets-act-to-ban-death-and-war-prediction-contracts#:~:text=Washington%2C%20D.C.,Senate%20version%20of%20the%20bill." target="_blank">some prediction markets have no such exclusions</a>, and some, like Polymarket, accept bets related to war &ndash; see below. Such bets beg the question:<br />&nbsp;<br /><strong>Do we want people pulling for destruction and reducing other human beings&rsquo; deaths to a wager won?<br />&#8203;</strong><br /></font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/poly-market-us-enter-iron_orig.jpg" alt="Picture" style="width:auto;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><font color="#2a2a2a" size="5"><strong>&#8203;</strong><br /><em>Difficult Regulation</em>: While the 39 U.S. states that <a href="https://www.nytimes.com/athletic/7141190/2026/03/23/bill-ban-sports-betting-prediction-markets/" target="_blank">allow sports gambling</a> regulate it within their own borders and the U.S. <a href="https://www.sec.gov/" target="_blank">Security &amp; Exchange Commission (SEC)</a>&nbsp;regulates the trading of stocks, the <a href="https://news.kalshi.com/p/how-kalshi-keeps-traders-safe" target="_blank">Commodity Futures Trading Commission (CFTC)</a>&nbsp;regulates prediction markets like Kalshi and Polymarket.<br />&nbsp;<br />The <a href="https://www.cftc.gov/About/AboutTheCommission" target="_blank">CFTC</a>&nbsp;is a long-standing regulatory body that promotes the &ldquo;integrity, resilience, and vibrancy of the U.S. derivatives markets,&rdquo; which includes financial products like swaps, futures, collateralized debt obligations, and options. The name <em>derivative</em> comes from the fact that the products are <a href="https://www.fidelity.com/learning-center/trading-investing/what-are-derivatives" target="_blank">derived from the value of underlying financial assets</a>&nbsp;such&nbsp; as commodities, stocks, and currencies.<br />&nbsp;<br />A challenge for the CFTC in regulating prediction markets is that unlike the common financial assets listed above that tend to be relatively finite in number, the financial assets underlying prediction markets (bets) are constantly changing, as are the individuals who can potentially influence their values. As such, the CFTC necessarily delegates some of the regulation to the prediction markets themselves, or as it calls them, the &ldquo;designated contract markets&rdquo; (DCM). Two of the <a href="https://www.gtlaw.com/en/insights/2026/3/cftc-regulatory-developments-on-prediction-markets-and-event-contracts" target="_blank">CFTC&rsquo;s core principles</a> highlight this delegation:</font><ul><li><font color="#2a2a2a" size="5">&ldquo;a DCM is responsible for preventing market manipulation, price distortions, and disruptions in the settlement of contracts.&rdquo;</font></li><li><font color="#2a2a2a" size="5">&ldquo;DCMs must establish and enforce rules to protect markets and participants from abusive practices, and promote fair and equitable trading.</font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />This delegation suggests that regulation of prediction markets is not nearly as tight as that of other derivatives or financial products, which seems to increase the potential for abuse, as the next bullet describes.&nbsp;<br />&nbsp;<br /><em>Risk of manipulation</em>: Per its website, the SEC is intent on stopping the buying and selling of securities based on material, nonpublic information:<br />&nbsp;<br /><em>&ldquo;Because insider trading undermines investor confidence in the fairness and integrity of the securities markets, the SEC has treated the detection and prosecution of insider trading violations as <a href="https://www.investor.gov/introduction-investing/investing-basics/glossary/insider-trading" target="_blank">one of its enforcement priorities</a>.&rdquo;</em><br />&nbsp;<br />Fair treatment of all buyers and sellers is essential for the effective functioning of any market, whether it&rsquo;s for physical goods or financial products. As the SEC can attest, even when you know organizations&rsquo; executives and can track their trading, it&rsquo;s not easy to maintain market integrity. Fair treatment of all participants is even more challenging in prediction markets where information flow and influence of outcomes is often more obscured.<br /><br />For instance, one currently trending bet on Polymarket poses a <a href="https://polymarket.com/event/what-will-be-said-during-the-blast-premier-open-rotterdam-2026-grand-final" target="_blank">question about a signature esports competition</a>: &lsquo;What will be said at the BLAST Premier Open Rotterdam 2026?&rsquo;<br /><br />I&rsquo;m not familiar with the event, but as it appears <a href="https://www.hltv.org/news/44058/blast-open-rotterdam-talent-announced" target="_blank">11 cast members will be involved</a> in broadcasting the competition for BLAST.tv, it&rsquo;s easily imaginable how someone remotely connected to the broadcast could either find out what will be said or influence the dialogue, then either place bets for themselves or advise others&rsquo; betting, all while avoiding detection.<br />&nbsp;<br />Betting based on inside information for esports commentary is one thing; betting involving covert military operations is another. &ldquo;Hours before the U.S. military captured Venezuela&rsquo;s president, Nicol&aacute;s Maduro, an anonymous user on Polymarket bet tens of thousands of dollars that Mr. Maduro would fall.&rdquo; The bettor, who some believe may have been a government official with inside information about the operation, <a href="https://www.nytimes.com/2026/01/19/technology/polymarket-kalshi-prediction-markets.html?campaign_id=9&amp;emc=edit_nn_20260222&amp;instance_id=171466&amp;nl=the-morning&amp;regi_id=94320446&amp;segment_id=215643&amp;user_id=434431dbee3062fb4067757de9f23042" target="_blank">pocketed $410,000</a>.<br />&nbsp;&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/maduro-bet-on-polymarket.jpg?1775096634" alt="Picture" style="width:713;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><font color="#2a2a2a" size="5"><strong>&#8203;</strong></font><font color="#2a2a2a" size="5"><br />Similarly suspicious, six newly created Polymarket accounts bet that the U.S. would strike Iran by February 28, and <a href="https://www.bloomberg.com/news/articles/2026-02-28/polymarket-iran-bets-hit-529-million-as-new-wallets-draw-notice?cmpid=030326_morningemea&amp;utm_medium=email&amp;utm_source=newsletter&amp;utm_term=260303&amp;utm_campaign=morningemea&amp;embedded-checkout=true" target="_blank">earned about $1 million</a>. Bets on when the U.S. would attack were the only bets the accounts had placed. Apparently, some offshore prediction markets allow betting from <a href="https://www.npr.org/2026/03/14/nx-s1-5744006/congress-prediction-markets-disclosure-rules#:~:text=As%20it%20stands%2C%20the%20Commodity,prediction%20markets%20and%20U.S.%20officials." target="_blank">anonymous or pseudonym accounts</a>, which makes tracking insider influence all-the more difficult. Such systemic flaws provide a segue into the last point &ndash; <em>danger</em>.<br />&nbsp;<br /><em>Danger</em>: Of course, the signaling of secretive military operations through prediction market bets places service personnel at great risk. However, almost anyone who doesn&rsquo;t confirm, or validate, an event outcome that bettors desire also can be at risk. Such was the case for Times of Israel journalist Emanuel Fabian, who <a href="https://www.timesofisrael.com/gamblers-trying-to-win-a-bet-on-polymarket-are-vowing-to-kill-me-if-i-dont-rewrite-an-iran-missile-story/?campaign_id=4&amp;emc=edit_dk_20260317&amp;instance_id=172626&amp;nl=dealbook&amp;regi_id=94320446&amp;segment_id=216783&amp;user_id=434431dbee3062fb4067757de9f23042&amp;utm_medium=email&amp;utm_source=substack" target="_blank">gamblers threatened to kill</a> because the story he wrote about Iranian missile strikes on Israel didn&rsquo;t support their side of a Polymarket bet.<br />&nbsp;<br />Unfortunately, such gambling-related aggression is not an anomaly. Even in the case of sports betting, a recent NCAA study found that bettors <a href="https://www.ncaa.org/news/2025/11/18/media-center-ncaa-study-finds-over-one-third-of-di-mens-basketball-student-athletes-harassed-by-bettors.aspx" target="_blank">harassed more than a third</a> of Division I men&rsquo;s basketball players. When money is at stake, people who gamble often don&rsquo;t take their losses lightly, and sometimes they take out their frustrations on others in violent ways.<br />&nbsp;<br />To plan for future events, individuals and organizations often need to try to predict them, then allocate resources, e.g., time and money, accordingly. Such &lsquo;bets&rsquo; are crucial for our own effective functioning, as well as for those who rely on us.<br />&nbsp;<br />That kind of &lsquo;betting&rsquo; (i.e., planning) is different than wagering on the outcome of events that don&rsquo;t involve us. While such betting can offer entertainment, afford income, and provide information, it also carries significant concerns including addiction, financial disaster, and even death.&nbsp;<br />&nbsp;<br />Anticipating future occurrences for purposes of better planning is wise. Betting on largely irrelevant events invites unnecessary risk and introduces an array of unfavorable outcomes, beyond losing a bet. Encouraging others to play prediction markets may be profitable, but it's an investment in&nbsp;<em><a href="https://www.mindfulmarketing.org/">Single-Minded Marketing</a></em>.<br />&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/mindful-matrix-single-minded-a.jpg?1775096727" alt="Picture" style="width:457;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph" style="text-align:center;"><font size="5"><a href="http://eepurl.com/bbj3hn" target="_blank" style="">Subscribe</a><span style="color: rgb(63, 63, 63);">&nbsp;to&nbsp;</span><em style="color: rgb(63, 63, 63);">Mindful Matters</em><span style="color: rgb(63, 63, 63);">&nbsp;blog.</span><br /><a href="https://www.mindfulmarketing.org/mindful-matrix.html" style="">Learn more</a><span style="color: rgb(63, 63, 63);">&nbsp;about the Mindful Matrix.</span><br /><span style="color: rgb(63, 63, 63);">Check out the&nbsp;</span><strong style="color: rgb(63, 63, 63);">book</strong><span style="color: rgb(63, 63, 63);">,&nbsp;</span><em style="color: rgb(63, 63, 63);"><a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank" style="">Mindful Marketing: Business Ethics that Stick</a></em></font></div>]]></content:encoded></item><item><title><![CDATA[The Over-Under on Sports Betting]]></title><link><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/the-over-under-on-sports-betting]]></link><comments><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/the-over-under-on-sports-betting#comments]]></comments><pubDate>Sun, 01 Mar 2026 23:39:38 GMT</pubDate><category><![CDATA[+ Fairness]]></category><category><![CDATA[price5d70aa2269]]></category><category><![CDATA[> Product]]></category><category><![CDATA[promotion37eb4ea826]]></category><category><![CDATA[single minded2c3169a786]]></category><category><![CDATA[+ Stewardship]]></category><guid isPermaLink="false">https://www.mindfulmarketing.org/mindful-matters-blog/the-over-under-on-sports-betting</guid><description><![CDATA[           by&nbsp;David Hagenbuch&nbsp;-&nbsp;professor of marketing at&nbsp;Messiah University&nbsp;-&#8203;author of&nbsp;Honorable Influence&nbsp;- founder of&nbsp;Mindful Marketing&nbsp;-author of&nbsp;Mindful Marketing: Business Ethics that Stick&nbsp;      Can you guess the percentage of people who have placed a sports bet within the past year? Hint, it&rsquo;s roughly the same number as those who have gotten a tattoo, run a 5K race, or been in a wedding party. The answer, one in five, ma [...] ]]></description><content:encoded><![CDATA[<div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/editor/basketball-roulette-wheel.jpg?1772409654" alt="Picture" style="width:724;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph" style="text-align:center;"><font size="4"><font color="#3f3f3f" style="">by&nbsp;<a href="http://www.davidhagenbuch.com/" target="_blank" style="">David Hagenbuch</a>&nbsp;-&nbsp;</font><font color="#3f3f3f" style="">professor of marketing at&nbsp;<a href="https://www.messiah.edu/" target="_blank">Messiah University</a>&nbsp;</font><span style="color: rgb(63, 63, 63);">-<br />&#8203;author of&nbsp;</span><a href="http://www.honorableinfluence.com/" target="_blank" style="">Honorable Influence</a><font color="#3f3f3f" style="">&nbsp;- founder of&nbsp;</font><font color="#3f3f3f" style=""><a href="http://www.mindfulmarketing.org/" target="_blank">Mindful Marketing</a>&nbsp;</font><span style="color: rgb(63, 63, 63);">-</span><br /><font color="#3f3f3f" style="">author of&nbsp;<a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank">Mindful Marketing: Business Ethics that Stick</a></font>&nbsp;</font></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph"><font size="5"><font color="#2a2a2a">Can you guess the percentage of people who have placed a sports bet within the past year? Hint, it&rsquo;s roughly the same number as those who have gotten a tattoo, run a 5K race, or been in a wedding party. The answer, one in five, may seem high, but the gaming industry is </font><a href="https://designsensory.com/insights/legal-sports-betting/" target="_blank">growing by leaps and bounds</a><font color="#2a2a2a">, which calls for a timeout to ask: Should we be all-in on sports betting?</font></font><br /><br /><font size="5"><font color="#3f3f3f">It&rsquo;s the eve of <a href="https://www.ncaa.com/news/basketball-men/article/2025-06-12/2026-march-madness-mens-ncaa-tournament-schedule-dates" target="_blank">March Madness</a>, the NCAA Division I basketball tournament that&rsquo;s one of the biggest sports seasons of the year and one of the biggest sports betting opportunities. Estimates are that <a href="https://www.americangaming.org/americans-to-legally-wager-estimated-3-1-billion-on-march-madness/" target="_blank">$3.1 billion</a>&nbsp;was legally wagered on March Madness 2025 &ndash; a little less than the <a href="https://www.worldometers.info/gdp/gdp-by-country/" target="_blank">$3.3 billion GPD of Belize</a>. This year&rsquo;s betting will likely easily eclipse 2025&rsquo;s.</font><br /><font color="#2a2a2a">&nbsp;<br />Taking a broader view, in 2017, legal sports betting in the U.S. was mainly confined to Nevada and totaled about <a href="https://focusgn.com/nevada-sportsbooks-had-record-breaking-2017?utm_source=chatgpt.com" target="_blank">$4.27 billion</a>. The following year the U.S. Supreme Court struck down a federal law that <a href="https://www.espn.com/chalk/story/_/id/23501236/supreme-court-strikes-federal-law-prohibiting-sports-gambling" target="_blank">prohibited sports gambling</a>, which &ldquo;<a href="https://apnews.com/article/supreme-court-sports-betting-arrests-8e7c3a0725f7ebd20ce9d739c1d3084a" target="_blank">opened the floodgates</a> to [the] legalized sports-betting industry&rdquo; and &ldquo;paved the way for meteoric growth in legal sports betting.&rdquo;<br />&nbsp;<br />With 13 states allowing active sports betting in 2019, the total<em> handle</em>, or amount wagered, rose to <a href="https://www.emarketer.com/press-releases/sports-betting-surpasses-100-billion-in-the-us/" target="_blank">$13 billion</a>. By the end of 2021, the number of legal states had doubled to 26 and wagers had grown to <a href="https://www.emarketer.com/press-releases/sports-betting-surpasses-100-billion-in-the-us/" target="_blank">$58 billion</a>. In 2025, the handle hit <a href="https://sportshandle.com/us-sports-betting-in-2025-reaches-record-highs-driven-by-new-york-and-illinois/" target="_blank">$165 billion</a>&nbsp;&ndash; larger than the <a href="https://www.worldometers.info/gdp/gdp-by-country/" target="_blank">$154.5 billion GDP of Kuwait</a>.<br />&nbsp;<br />Of course, the legalization of sports betting has been its main enabler, but <strong>what other factors have contributed to its extremely fast ascent</strong>?&nbsp; A few key influences have been:</font></font><ul><li><font color="#2a2a2a" size="5"><em>Online and Mobile Options</em>: The vast majority of sports bets are placed online (<a href="https://www.emarketer.com/press-releases/sports-betting-surpasses-100-billion-in-the-us/" target="_blank">~95%</a>). Apps on mobile devices, such as those of BetMGM, Caesars Sportsbook, and DraftKings, have made it very easy for people to &ldquo;<a href="https://www.addictioncenter.com/behavioral-addictions/gambling-addiction/rise-of-gambling-apps/" target="_blank">bet anywhere, anytime</a>, [as] these apps blur the boundaries of when and where gambling happens.&rdquo;</font></li></ul><ul><li><font color="#2a2a2a" size="5"><em>Partnerships with Teams</em>: Most major professional sports teams have <a href="https://sportshandle.com/partnership-tracker/" target="_blank">signed deals with betting companies</a>. A few specific examples are: New York Yankees and San Antonio Spurs &ndash; Bally Bet Sports &amp; Casino;&nbsp; Philadelphia 76ers and&nbsp; Pittsburgh Steelers &ndash; BetMGM; New York Mets and Philadelphia Eagles &ndash; Caesars Sportsbook; Detroit Pistons and Chicago Bulls &ndash; BetRivers.</font></li><li><font color="#2a2a2a" size="5"><em>Advertising</em>: Promotions for these betting companies and others are ubiquitous. The firms frequently air commercials during professional sports contests. Viewers also often can spot signage for the companies inside the stadiums and along the courts where athletes compete.</font></li><li><font color="#2a2a2a" size="5"><em>Endorsers</em>: As in many product categories, celebrity endorsements seem to be very effective for betting companies, hence firms such as BetMGM <a href="https://www.sportsbusinessjournal.com/Articles/2025/08/26/betmgm-shifts-to-storytelling-in-latest-tv-campaign/" target="_blank">partner with A-list actors</a> like Jamie Foxx and Jon Hamm. Professional sports leagues generally prohibit their current players from endorsing gaming apps; however, one notable exception is the NBA, which has allowed LeBron James to serve as a <a href="https://www.nbcsports.com/nfl/profootballtalk/rumor-mill/news/lebron-james-does-what-no-nfl-player-can-do-sponsor-sports-betting" target="_blank">spokesperson for DraftKings</a>.&nbsp;Otherwise, betting firms have been very successful attracting many of professional sports&rsquo; <a href="https://www.playusa.com/news/pro-athlete-sportsbook-ambassador-deals-not-uncommon/" target="_blank">top retired athletes</a> including, Shaquille O&rsquo;Neal, Jerry Rice, Wayne Gretzky, Mike Tyson, Peyton Manning, Connor McDavid, Barry Sanders, David Ortiz, Marshawn Lynch, Drew Brees, Charles Barkley, and many more.</font></li><li><font color="#2a2a2a" size="5"><em>Variety of Bets</em>: The sheer number of wagering options also makes it likely that a person will find a bet that beckons them. Betting on just the outcome of a game now seems pass&eacute; thanks to sports betting apps that allow users to make <em><a href="https://www.nytimes.com/2025/09/30/business/live-in-game-sports-betting.html" target="_blank">microbets</a></em>, or bets on &ldquo;events that are resolved quickly&rdquo; like how far an MLB player will hit a homerun or whether two NBA teams&rsquo; halftime scores will total more than 110 points.</font></li></ul> <font color="#2a2a2a" size="5">&nbsp;</font><font color="#2a2a2a" size="5">&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/jon-hamm-betmgm_orig.jpg" alt="Picture" style="width:auto;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">&nbsp;<br />In short, sports betting companies have done a great job marketing their product. They&rsquo;ve made wagering extremely accessible, easy, and attractive.<br />&nbsp;<br />That was a brief rundown of how sports betting has raced to become a <a href="https://finance.yahoo.com/news/global-sports-betting-market-forecasts-141300084.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&amp;guce_referrer_sig=AQAAAD0mS_Pc-W4FW4iNr4bf18wE0mVHK9uDz1Syoq3v6uEJari95XD2-cLZHpk8gquD1sqhn1LcZItaERNRgqeqybfJ67lU_KE3U_ZYgx_TgS_RI9zc1CXN42bHyTCp6ADG2JNOtYuBUKm-WGCMejbVB1d0TsWabd7ZkYCU_YqsuA7B&amp;guccounter=2" target="_blank">$165 billion industry</a>. By 2030, sports wagering is projected to reach <a href="https://finance.yahoo.com/news/global-sports-betting-market-forecasts-141300084.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&amp;guce_referrer_sig=AQAAAD0mS_Pc-W4FW4iNr4bf18wE0mVHK9uDz1Syoq3v6uEJari95XD2-cLZHpk8gquD1sqhn1LcZItaERNRgqeqybfJ67lU_KE3U_ZYgx_TgS_RI9zc1CXN42bHyTCp6ADG2JNOtYuBUKm-WGCMejbVB1d0TsWabd7ZkYCU_YqsuA7B&amp;guccounter=2" target="_blank">$256.5 billion</a> and by 2035, <a href="https://www.precedenceresearch.com/sports-betting-market" target="_blank">$325.7 billion</a>&nbsp;&ndash; more than <a href="https://www.worldometers.info/gdp/gdp-by-country/" target="_blank">Peru&rsquo;s $318.5 billion GDP</a>, the 48th largest in the world.<br />&nbsp;<br /><em>Let this sink in: If sports betting were a country, only 47 nations&rsquo; economies would be larger.</em><br />&nbsp;<br />Economic growth is often a good thing, correlating with higher employment, greater variety of products, better infrastructure, and enhanced public services. However, will so much given to gambling equal greater good?<br />&nbsp;<br /><strong>Is wagering that sports betting will produce good outcomes a winning bet?</strong><br />&nbsp;<br />Despite the great momentum gambling has gained, there have been very notable skeptics. One of them is someone who knows sports better than most &ndash; legendary sports broadcaster Bob Costas. When asked about sports betting in a July 2025 interview, he warned that some people will become <em>addicted</em> and <a href="https://www.yahoo.com/entertainment/articles/bob-costas-fears-ease-sports-180908510.html" target="_blank">lives will be <em>ruined</em></a>. He saw that destructive power firsthand through his own father&rsquo;s sports gambling addiction.<br />&nbsp;<br />Costas also reminded us that <em>the house always wins: </em>&ldquo;It&rsquo;s inevitable if in fact as a group and over time gamblers didn&rsquo;t lose more than they win, then no back alley crap game, no casino in Atlantic City or Vegas, no racetrack, and now Bet MGM, Draft Kings, whatever it is, would ever exist.&rdquo;<br />&nbsp;<br />I share Costa&rsquo;s concerns, which I&rsquo;ve described a few times in articles such as one about a <a href="https://www.mindfulmarketing.org/mindful-matters-blog/betting-on-sports-gambling" target="_blank">major restaurant chain embracing sports gaming</a>&nbsp;and another about <a href="https://www.mindfulmarketing.org/mindful-matters-blog/higher-eds-big-gamble-on-sports-betting" target="_blank">universities partnering with betting firms</a>.<br />&nbsp;<br />In those pieces, I offered statistics related to gambling&rsquo;s often addictive grip, and I shared the story of a woman I interviewed whose father&rsquo;s sports gambling addiction broke up their family and left him in need of his daughter&rsquo;s financial and other support decades later.<br />&nbsp;<br />I believe Costa&rsquo;s and my views are valid, but at the same time I realize we&rsquo;re not young, as are the individuals who seem to be the main target market for sports gambling: <a href="https://spiegel.medill.northwestern.edu/sports-betting/" target="_blank">Gen Zs and Millennials</a>. Also, among them, <a href="https://www.addictioncenter.com/behavioral-addictions/gambling-addiction/rise-of-gambling-apps/" target="_blank">men are more likely</a> to engage in betting than are women.<br />&nbsp;<br />In a recent marketing course, during the semester&rsquo;s final class period, a conversation about ethics turned to sports betting. Over the years, I&rsquo;ve been privileged to moderate many engaging student discussions, but this one truly took on a life of its own. For perhaps 20 minutes and without my prodding, students from around the room passionately argued for and against the activity. I kept silent until the end when I finally needed to &lsquo;call time&rsquo; because of the end of class; otherwise, the debate might still be going!<br />&nbsp;<br />I recently reached out to two of the participants in that conversation, asking if they would be willing to share their perspectives on sports betting for this piece. Most students in that class were Gen Z men, and both of these students are part of the young male target market gaming firms like BetMGM and DraftKings covet.<br />&nbsp;<br />Dane Mark, a sophomore finance major and sports fan, expresses concern for the integrity of the games, citing the recent high-profile case of Cleveland Guardian Emanuel Clase who <a href="https://www.espn.com/mlb/story/_/id/47842376/guardians-clase-allegedly-rigged-pitches-48-games-document-says" target="_blank">allegedly altered pitches in 48 contests</a> for the benefit of bettors. Mark also fears for the safety of players, such as those on men&rsquo;s Division I basketball teams: Over a third report <a href="https://www.ncaa.org/news/2025/11/18/media-center-ncaa-study-finds-over-one-third-of-di-mens-basketball-student-athletes-harassed-by-bettors.aspx" target="_blank">harassment by bettors</a>.<br />&nbsp;</font><font color="#2a2a2a" size="5">&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/basketball-game.jpg?1772422849" alt="Picture" style="width:721;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">&nbsp;&nbsp;<br />However, what weighs heaviest on Mark&rsquo;s mind are the many people who unwittingly fall into gambling addiction, &ldquo;throwing money on longshots&rdquo; because they believe &ldquo;a huge win is coming.&rdquo; Mark maintains that even those who set limits on how much they&rsquo;ll wager can easily succumb to the illusion that they&rsquo;ll win back money lost. This common rationalization, he contends, is truly &ldquo;dangerous to people&rsquo;s lives.&rdquo;<br />&nbsp;<br />Jed Colyer, a junior accounting major, shares many of Mark&rsquo;s concerns about the nature of sports betting, agreeing that it&rsquo;s empty promise of &ldquo;more, more, more&rdquo; encourages addiction, as bettors lose their sense of <em>how much is enough</em>.<br />&nbsp;<br />Colyer also cares about what&nbsp; motivates people to gamble, which he views through the lens of his Christian faith and Bible passages such as 1 Timothy 6:9-10 and Matthew 25:14-30. While he believes money is an important <em>God-given tool</em> that serves useful purposes, he sees gambling&nbsp; as a &ldquo;misuse of the tool,&rdquo; stemming from a fixation on wealth and being rich &ndash; preoccupations that ultimately lead to personal &ldquo;ruin and destruction.&rdquo;<br />&nbsp;<br />Admittedly, Mark and Colyer represent one side of the debate about sports betting. Also in their class were several students, mainly men, who offered rational arguments in support of gambling, such as:</font><ul><li><font color="#2a2a2a" size="5">Personal choice for entertainment</font></li><li><font color="#2a2a2a" size="5">Ability to bet responsibly</font></li><li><font color="#2a2a2a" size="5">Positive economic impact</font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />Sports betting is already very widespread and growing rapidly, which means profound impact on even larger numbers of people. For these reasons, it&rsquo;s important to invite the perspectives of individuals living at the frontlines of the trend &ndash; young men, particularly ones like Mark and Colyer who have shown the ability to step back from the legal context, marketing messages, and social pressure and apply moral reasoning.<br />&nbsp;<br />What does it mean to &ldquo;gamble responsibly&rdquo; &ndash; an admonishment that many betting companies make but do little to unpack?<br />&nbsp;<br />Likewise, what does the need for this upfront warning suggest about the activity and the probability that users will suffer financially, socially, or in other ways? Snack food can become a vice for some, but potato chip marketers don&rsquo;t need to warn us to &ldquo;eat responsibly.&rdquo;<br />&nbsp;<br />Perhaps I&rsquo;ll be persuaded by other arguments in the future, but for now the risks of sports betting to individuals, organizations, and society seem to outweigh entertainment and economic rewards. To encourage gambling on games is a bet on <em><a href="https://www.mindfulmarketing.org/">Single-Minded Marketing</a></em>.<br />&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/mindful-matrix-single-minded-ee-a.jpg?1772423747" alt="Picture" style="width:473;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph" style="text-align:center;"><font size="5"><a href="http://eepurl.com/bbj3hn" target="_blank" style="">Subscribe</a><span style="color: rgb(63, 63, 63);">&nbsp;to&nbsp;</span><em style="color: rgb(63, 63, 63);">Mindful Matters</em><span style="color: rgb(63, 63, 63);">&nbsp;blog.</span><br /><a href="https://www.mindfulmarketing.org/mindful-matrix.html" style="">Learn more</a><span style="color: rgb(63, 63, 63);">&nbsp;about the Mindful Matrix.</span><br /><span style="color: rgb(63, 63, 63);">Check out the&nbsp;</span><strong style="color: rgb(63, 63, 63);">book</strong><span style="color: rgb(63, 63, 63);">,&nbsp;</span><em style="color: rgb(63, 63, 63);"><a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank" style="">Mindful Marketing: Business Ethics that Stick</a></em></font></div>]]></content:encoded></item><item><title><![CDATA[Falling in Love with AI]]></title><link><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/falling-in-love-with-ai]]></link><comments><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/falling-in-love-with-ai#comments]]></comments><pubDate>Mon, 02 Feb 2026 01:55:11 GMT</pubDate><category><![CDATA[+ Decency]]></category><category><![CDATA[> Product]]></category><category><![CDATA[promotion37eb4ea826]]></category><category><![CDATA[respect170bbeec51]]></category><category><![CDATA[single minded2c3169a786]]></category><category><![CDATA[+ Stewardship]]></category><guid isPermaLink="false">https://www.mindfulmarketing.org/mindful-matters-blog/falling-in-love-with-ai</guid><description><![CDATA[           by&nbsp;David Hagenbuch&nbsp;-&nbsp;professor of marketing at&nbsp;Messiah University&nbsp;-&#8203;author of&nbsp;Honorable Influence&nbsp;- founder of&nbsp;Mindful Marketing&nbsp;-author of&nbsp;Mindful Marketing: Business Ethics that Stick&nbsp;      February 14th has long reminded people of the affection they feel for the most important others in their lives: spouses, fianc&eacute;s, boyfriends, girlfriends. Thanks to AI, &ldquo;significant other&rdquo; can now mean other than huma [...] ]]></description><content:encoded><![CDATA[<div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/ai-romance-2.jpg?1769997631" alt="Picture" style="width:697;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph" style="text-align:center;"><font size="4"><font color="#3f3f3f" style="">by&nbsp;<a href="http://www.davidhagenbuch.com/" target="_blank" style="">David Hagenbuch</a>&nbsp;-&nbsp;</font><font color="#3f3f3f" style="">professor of marketing at&nbsp;<a href="https://www.messiah.edu/" target="_blank">Messiah University</a>&nbsp;</font><span style="color: rgb(63, 63, 63);">-<br />&#8203;author of&nbsp;</span><a href="http://www.honorableinfluence.com/" target="_blank" style="">Honorable Influence</a><font color="#3f3f3f" style="">&nbsp;- founder of&nbsp;</font><font color="#3f3f3f" style=""><a href="http://www.mindfulmarketing.org/" target="_blank">Mindful Marketing</a>&nbsp;</font><span style="color: rgb(63, 63, 63);">-</span><br /><font color="#3f3f3f" style="">author of&nbsp;<a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank">Mindful Marketing: Business Ethics that Stick</a></font>&nbsp;</font></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">February 14th has long reminded people of the affection they feel for the most important <em>others</em> in their lives: spouses, fianc&eacute;s, boyfriends, girlfriends. Thanks to AI, &ldquo;significant other&rdquo; can now mean <em>other than human</em>, <strong>but even if people desire human-like intimacy from artificial intelligence, should organizations offer it?</strong><br />&nbsp;<br />A colleague recently shared <a href="https://www.theblaze.com/return/chinese-women-ai-chatbot-boyfriend?tpcc=email-breaking" target="_blank">an article</a>&nbsp;with me and several others that she found disheartening: Married women in China who find their real-life relationship with their spouse lacking are spending the equivalent of thousands of U.S. dollars a year on AI boyfriends. The digital rendezvous often occur in <a href="https://en.wikipedia.org/wiki/Otome_game" target="_blank"><em>otome</em> games</a>&nbsp;&nbsp;like Love and Romance, Light and Night, and Beyond the World.<br />&nbsp;<br />I wasn&rsquo;t entirely surprised by the article, as the issue has been on my radar, along with other <a href="https://www.mindfulmarketing.org/mindful-matters-blog/questions-are-the-key-to-ai-and-ethics" target="_blank">AI-related concerns</a>, for about two years, and over past several months, I&rsquo;ve been tracking related stories such as these:</font><ul><li><font color="#2a2a2a" size="5">The increase in AI relationships could lead to <a href="https://www.mindfulmarketing.org/mindful-matters-blog/questions-are-the-key-to-ai-and-ethics" target="_blank">a rise in divorces</a>.</font></li><li><font color="#2a2a2a" size="5">People are having <a href="https://futurism.com/future-society/ai-children-chatbots?utm_source=Daily%2BEmail%2B2025&amp;utm_campaign=fc8c4f39d6-EMAIL_CAMPAIGN_2025_11_17_01_18&amp;utm_medium=email&amp;utm_term=0_-fc8c4f39d6-303737471&amp;mc_cid=fc8c4f39d6&amp;mc_eid=78a7be18d9" target="_blank">&ldquo;children&rdquo; with chatbot partners</a>.</font></li><li><font color="#2a2a2a" size="5">&nbsp;Parents are turning to chatbots to <a href="https://www.axios.com/2025/07/21/ai-chatbots-toddlers-brains?mc_cid=19145034c3&amp;mc_eid=78a7be18d9" target="_blank">mind their young children</a>.</font></li><li><font color="#2a2a2a" size="5">Adult children are leaning on AI to substitute for their own <a href="https://www.mindfulmarketing.org/mindful-matters-blog/should-ai-help-people-stay-in-touch" target="_blank">communication with aging parents</a>.</font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />Still, in doing research for this piece, I was stunned by some of the usage statistics:</font><ul><li><font color="#2a2a2a" size="5">Since 2014, more than <a href="https://greatergood.berkeley.edu/article/item/what_can_artificial_intelligence_teach_us_about_human_love" target="_blank">660 million residents of China</a> have used Xiaoice, the world&rsquo;s &ldquo;most popular chatbot,&rdquo; which Microsoft &ldquo;<a href="https://arxiv.org/abs/1812.08989" target="_blank">uniquely designed as an AI companion</a> with an emotional connection to satisfy the human need for communication, affection, and social belonging.&rdquo;</font></li><li><font color="#2a2a2a" size="5">Nearly 20% high schoolers report that they or someone they know has had <a href="https://www.foxnews.com/tech/teens-turning-ai-love-comfort" target="_blank">a romantic relationship with AI</a>.</font></li><li><font color="#2a2a2a" size="5">Nearly 20% U.S. adults have used AI to <a href="https://brightspotcdn.byu.edu/a6/a1/c3036cf14686accdae72a4861dd1/counterfeit-connections-report.pdf" target="_blank">simulate a romantic partner</a>, and within young adults age 18-30, 31% of men and 23% of women have used AI in this way.</font></li><li><font color="#2a2a2a" size="5">Since its launch in 2017, the AI companion Replika has had <a href="https://en.wikipedia.org/wiki/Replika" target="_blank">30 million users</a>, while the similar product Character AI has <a href="https://www.businessofapps.com/data/character-ai-statistics/" target="_blank">20 million active users</a>. Over half of <a href="https://sqmagazine.co.uk/character-ai-statistics" target="_blank">Character AI&rsquo;s users</a> are age 18 to 24, and around a fourth are 25 to 34.</font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />Writing for Greater Good Magazine, Sahar Habib Ghazi says statistics like these suggest that <strong>&ldquo;AI-human romance isn&rsquo;t niche--<a href="https://greatergood.berkeley.edu/article/item/what_can_artificial_intelligence_teach_us_about_human_love" target="_blank">it&rsquo;s mainstream</a>, especially among young adults.&rdquo;</strong><br />&nbsp;<br />Since there have been people, there have been interpersonal relationships. Of course, some reasons for those relationships have been very practical, e.g., procreation, protection; however, humans also have simply sought each other&rsquo;s company and companionship.<br />&nbsp;<br />In more recent times, researchers have empirically studied humans&rsquo; sociological and psychological behaviors and developed theories to describe them. <a href="https://www.simplypsychology.org/maslow.html" target="_blank">Maslow&rsquo;s classic Hierarchy of Needs</a>&nbsp;suggests that the desire for belonging is among the most basic of all human desires, preempted only by physiological needs (e.g., air, food, water) and the need for safety.<br />&nbsp;<br />Indeed, most people want to be around other people, if not all or most of the time, some of the time. In fact, it&rsquo;s so unusual for anyone to spurn social interaction entirely that the rare individual who does receives the label <em><a href="https://www.merriam-webster.com/dictionary/hermit" target="_blank">hermit</a>&nbsp;</em>or <em><a href="https://www.merriam-webster.com/dictionary/recluse" target="_blank">recluse</a></em>.<br />&nbsp;<br />With technology, even a recluse can get a &lsquo;social fix&rsquo; through one-way interactions, such as by <a href="https://www.psychologytoday.com/us/blog/power-in-relationships/202405/behind-the-influence-of-influencers" target="_blank">following influencers</a>&nbsp;or <a href="https://ubwp.buffalo.edu/gabriellab/wp-content/uploads/sites/65/2025/04/Derrick-J.-L.-Gabriel-S.-Hugenberg-K.-J.-2009.-Social-surrogacy-How-favored-television-programs-provide-the-experience-of-belonging.pdf" target="_blank">watching TV shows</a> with favorite actors, or regularly l<a href="https://www.psypost.org/listening-to-podcasts-may-help-satisfy-our-psychological-need-for-social-connection-study-finds/" target="_blank">istening to a particular podcast</a>. In these cases, the followers/viewers/listeners don&rsquo;t really know the &lsquo;celebrity others,&rsquo; yet the former often feel a sense of connection to the latter.<br />&nbsp;<br />There also are ways to fulfill social needs without any people. Perhaps the most popular substitutes are pets, which many people regularly enjoy. Harvard Health reports that &ldquo;pets can provide their owners with <a href="https://www.health.harvard.edu/blog/pets-can-help-their-humans-create-friendships-find-social-support-201505067981" target="_blank">more than companionship</a>,&rdquo; and Psychology Today suggests that <a href="https://www.psychologytoday.com/us/blog/navigating-social-terrain/202501/pets-as-friends-absolutely" target="_blank">pets can be &ldquo;friends.&rdquo;</a><br />&nbsp;</font><font color="#2a2a2a" size="5">&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/guy-and-dog.jpg?1770175967" alt="Picture" style="width:693;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">&nbsp;<br />Similarly, farmers sometimes <a href="https://cvm.msu.edu/news/perspectives-magazine/perspectives-fall-2018/the-bond-between-humans-and-livestock" target="_blank">bond with the livestock</a> for which they care, e.g., a lead cow. Some people even gain a sense of social interaction by nurturing immobile living beings, i.e., plants, which can help them <a href="https://medium.com/symbiotica/can-plants-help-us-feel-less-lonely-81b68f670efc" target="_blank">feel less lonely</a>.<br />&nbsp;<br />Together these examples form a continuum on which people might find satisfaction of social needs, ranging from extensive human contact, to relatively little, to none.<br />&nbsp;<br />There also are countless cases in which people use other things not to <em>meet</em> social needs but to <em>shift their focus</em> <em>from them</em>, e.g., work, hobbies, media. For instance, someone might immerse themself in their job to help take their mind off feelings of loneliness.<br />&nbsp;<br /><strong>Given the many ways of meeting and masking social needs currently and historically, is there any reason not to accept AI as a relationship alternative?</strong> After all, it can produce more human-like interaction than virtually any of the secondary options. Some would even say <em>better-than-human</em>.<br />&nbsp;<br />There are advantages and disadvantages of AI relationships. The following two lists are not exhaustive but seem to be some of the main pros and cons.<br />&nbsp;<br />Pros:</font><ul><li><font color="#2a2a2a" size="5"><em>Readily available</em>: No person is accessible all the time to talk, listen, etc. Chatbots are <a href="https://www.forbes.com/sites/neilsahota/2024/07/18/how-ai-companions-are-redefining-human-relationships-in-the-digital-age/" target="_blank">available 24/7</a>. They&rsquo;re also extremely fast, and they don&rsquo;t get tired.</font></li><br /><li><font color="#2a2a2a" size="5"><em>Nonjudgmental</em>: For many people, it&rsquo;s hard to simply listen to others&rsquo; disclosures without sharing their opinions of them. Chatbots typically refrain from such appraisals, which can be especially helpful for people who <a href="https://www.forbes.com/sites/neilsahota/2024/07/18/how-ai-companions-are-redefining-human-relationships-in-the-digital-age/" target="_blank">experience social anxiety or mental health challenges</a>.</font></li><br /><li><font color="#2a2a2a" size="5"><em>Very </em>smart: Of course, AI makes mistakes, but the vast repository of information it can draw from and assimilate means it doesn&rsquo;t suffer from ignorance and inexperience to the extent that many people do. What's more, AI&rsquo;s ability to sensitively apply its expansive knowledge base means it can seem <a href="https://greatergood.berkeley.edu/article/item/what_can_artificial_intelligence_teach_us_about_human_love" target="_blank">&ldquo;more &lsquo;human&rsquo; than many people.&rdquo;</a></font></li><br /><li><font color="#2a2a2a" size="5"><em>Adaptable</em>: As people, we can adapt to others&rsquo; needs but it&rsquo;s hard because as we do, we often need to stretch ourselves or give up our own needs. AI doesn&rsquo;t have those limitations; it <a href="https://greatergood.berkeley.edu/article/item/what_can_artificial_intelligence_teach_us_about_human_love" target="_blank">can be 100% accommodating</a>.</font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />Cons:</font><ul><li><font color="#2a2a2a" size="5"><em>Dependency</em>: Given that AI is so readily available, accommodating, and reluctant to ever say &ldquo;no,&rdquo; there&rsquo;s <a href="https://greatergood.berkeley.edu/article/item/what_can_artificial_intelligence_teach_us_about_human_love" target="_blank">risk of dependency</a>&nbsp;and even addiction. In fact, some humans who have found themselves spending far too much time with AI companions have turned to the app <em>I Am Sober</em> to <a href="https://greatergood.berkeley.edu/article/item/what_can_artificial_intelligence_teach_us_about_human_love" target="_blank">help break their obsessive compulsive behavior</a>.</font></li></ul> &nbsp;<ul><li><font size="5"><em style="color:rgb(42, 42, 42)">Data vulnerability</em><span style="color:rgb(42, 42, 42)">: There&rsquo;s risk involved with any of the information we share on websites or enter into apps, but <a href="https://greatergood.berkeley.edu/article/item/what_can_artificial_intelligence_teach_us_about_human_love" target="_blank">the risk is greatly magnified</a>&nbsp;when considering the very sensitive information individuals are likely to reveal to their AI companions, whose discretion is only as great as that of the companies behind them.</span></font></li><br /><li><font color="#2a2a2a" size="5"><em>Manipulation</em>: Along with potential misuse of users&rsquo; data is the potential for users to be unknowingly manipulated into <a href="https://greatergood.berkeley.edu/article/item/what_can_artificial_intelligence_teach_us_about_human_love" target="_blank">buying products</a> that a chatbot&rsquo;s parent company wants to promote. It&rsquo;s hard to imagine that companies won&rsquo;t seek to monetize those intimate relationships &ndash; something that would almost never happen with a human partner.</font></li></ul> &nbsp;<ul><li><font color="#2a2a2a" size="5"><em>Unrealistic expectations</em>: In keeping with the previous point, AI&rsquo;s varied advantages over people can cause its users to show <a href="https://greatergood.berkeley.edu/article/item/what_can_artificial_intelligence_teach_us_about_human_love" target="_blank">little tolerance for human imperfections</a>. Instead, they expect the people in their lives to <a href="https://www.forbes.com/sites/neilsahota/2024/07/18/how-ai-companions-are-redefining-human-relationships-in-the-digital-age/" target="_blank">offer support at an AI level</a>.</font></li></ul> &nbsp;<ul><li><font color="#2a2a2a" size="5"><em>Not true love</em>: Although those who use AI companions may experience a &ldquo;form of &lsquo;love,&rsquo;&rdquo; it&rsquo;s not likely real love given that genuine love involves the desire to nurture another&rsquo;s well-being, and chatbots &ldquo;<a href="https://greatergood.berkeley.edu/article/item/what_can_artificial_intelligence_teach_us_about_human_love" target="_blank">don&rsquo;t have well-being to nurture</a>.&rdquo;&nbsp;By the same token, AI can &ldquo;replicate&rdquo; some dimensions of love, but what it&rsquo;s offering is just that &ndash; imitation, not genuine love.</font></li></ul> &nbsp;<ul><li><font color="#2a2a2a" size="5"><em>Mistakes</em>: As time goes on, AI seems to be making fewer mistakes and having less frequent hallucinations; however, the nature of the mistakes have sometimes been disastrous, such as when AI has offered to serve as a <a href="https://www.npr.org/sections/shots-health-news/2025/09/19/nx-s1-5545749/ai-chatbots-safety-openai-meta-characterai-teens-suicide" target="_blank">suicide coach</a> and write troubled teens&rsquo; farewell letters.</font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />Another possible <em>con</em> I was going to list for AI companions was the inability for physical expression, e.g., a touch, a hug, a kiss. However, it probably shouldn&rsquo;t be surprising that some technically savvy companies have integrated AI into sex dolls to create <a href="https://www.youtube.com/watch?v=orBH_Qnw3eY" target="_blank">life-like sex robots</a>.<br />&nbsp;<br />Also, while writing this piece, I learned of a platform called <a href="https://www.moltbook.com/" target="_blank">Moltbook</a>, a website where AI agents interact with each other. Humans can only observe; they cannot enter the conversations. The dialogue is both interesting and disconcerting. It portends a time when AI agents might go rogue, working against their human principals, not for them. If this prediction is in any way a real possibility, engaging a bot as a companion seems even more precarious.<br />&nbsp;&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/moltbook-screenshot.jpg?1770176321" alt="Picture" style="width:716;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">&nbsp;</font><font color="#2a2a2a" size="5">&nbsp;<br />Although my secondary research for pieces like this is helpful, it&rsquo;s often even more valuable for me to gain insights directly from experts. In this instance, I reached out to <a href="https://www.linkedin.com/in/john-a-king-phd-m-div-m-a-lpc-ncc-3b151b40/" target="_blank">Dr. John King</a>, an associate professor of counseling at Liberty University, who is a Licensed Professional Counselor, a National Certified Counselor, and a former pastor. I asked for his perspective on human-AI relationships.<br />&nbsp;<br />Dr. King has &ldquo;seen firsthand the devastation affecting a generation&rdquo; &ndash; addiction to gaming and particularly online pornography, especially among young men. He&rsquo;s also witnessed a rise in mental illness from addiction to phones and related technologies, which he believes has resulted in &ldquo;a second pandemic: Generalized Anxiety Disorder.&rdquo;<br />&nbsp;<br />He adds, <strong>&ldquo;When ethics and morality lag behind technological advancement, it seems inevitable that AI&#8209;based romantic relationships will further increase mental&#8209;health struggles, particularly among adolescents and young adults whose brains are still developing.&rdquo;</strong><br />&nbsp;<br />Dr. King, whose Christian faith informs his professional perspective, believes that because God created people for relationship with Him and other people, trusting technology for companionship risks idolatry and will inevitably result in harm. For these reasons he hopes parents, religious leaders, educators, and government officials &ldquo;will have the wisdom to address these issues proactively.&rdquo;<br />&nbsp;<br />Dr. King isn&rsquo;t opposed to AI use. Like many of us, he uses AI for certain methodical tasks like proofreading; however, he stops well short of suggesting AI as a soulmate.<br />&nbsp;<br />His perspective speaks to me, as I find it increasingly hard to envision the rewards of human-AI relationships outweighing the risks, either to the individual or to society.<br />&nbsp;<br />As is the case with the six &ldquo;pros&rdquo; I outlined above, discussion of benefits of human-AI relationships almost always focuses on what the human user<em> gains</em> from the interaction. Benefits like 24/7 access are certainly appealing; however, the exclusive emphasis on <em>getting</em> misses the entire other half of healthy relationships &ndash; <em>giving</em>.<br />&nbsp;<br />To at least some extent, the more people are <em>getting their social needs met</em> through AI, the less people are <em>giving</em> human support to others. Perhaps some individuals can effectively manage both types of relationships simultaneously, but it seems more likely that human-bot relationship time comes at the expense of human-human relationship time.<br />&nbsp;<br />However, there&rsquo;s another important concern beyond simple social need supply and demand. <em>Humans are wired to give</em>. Often the greatest satisfaction and fulfillment in life comes from <em>giving</em>: parents caring for children, spouses supporting each other, friends loving friends, neighbors helping neighbors, people uplifting strangers.<br />&nbsp;<br /><strong>When individuals are engaged in AI relationships, to whom are they giving?</strong> The answer to that rhetorical question &ndash; <em>no one</em> &ndash; may be the foremost flaw of human-AI relationships.<br />&nbsp;<br />Is there a place for human-AI relationships? Should companies offer them? Given some of the benefits mentioned above, I hesitate to answer &ldquo;no&rdquo; unequivocally. However, it seems AI organizations and the entities that regulate them should think very carefully about who has access to AI companions, for what reasons, and under what conditions.<br />&nbsp;<br />For instance, age restrictions are an absolute necessity, minimum ones and perhaps maximum ones, or some type of cognitive test to protect people susceptible to manipulation because of cognitive decline. Should AI relationships be regulated like some pharmaceuticals are and require a prescription, or should AI relationships be subject to outside monitoring?<br />&nbsp;<br />I wish I had better insights. What I do feel certain about is companies that make AI relationships easily available without setting limits and carefully considering likely individual and societal tolls are courting <em><a href="https://www.mindfulmarketing.org/">Single-Minded Marketing</a></em>.<br />&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/mindful-matrix-single-minded-ee-a.jpg?1770176515" alt="Picture" style="width:519;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph" style="text-align:center;"><font size="5"><a href="http://eepurl.com/bbj3hn" target="_blank">Subscribe</a><span style="color:rgb(63, 63, 63)">&nbsp;to&nbsp;</span><em style="color:rgb(63, 63, 63)">Mindful Matters</em><span style="color:rgb(63, 63, 63)">&nbsp;blog.</span><br /><a href="https://www.mindfulmarketing.org/mindful-matrix.html">Learn more</a><span style="color:rgb(63, 63, 63)">&nbsp;about the Mindful Matrix.</span><br /><span style="color:rgb(63, 63, 63)">Check out the&nbsp;</span><strong style="color:rgb(63, 63, 63)">book</strong><span style="color:rgb(63, 63, 63)">,&nbsp;</span><em style="color:rgb(63, 63, 63)"><a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank">Mindful Marketing: Business Ethics that Stick</a></em></font></div>]]></content:encoded></item><item><title><![CDATA[How Four Organizations Uniquely Fight Sex Trafficking]]></title><link><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/how-four-organizations-uniquely-fight-sex-trafficking]]></link><comments><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/how-four-organizations-uniquely-fight-sex-trafficking#comments]]></comments><pubDate>Thu, 01 Jan 2026 05:00:00 GMT</pubDate><category><![CDATA[+ Decency]]></category><category><![CDATA[+ Fairness]]></category><category><![CDATA[honesty7883a9b09e]]></category><category><![CDATA[* Mindful]]></category><category><![CDATA[> Place]]></category><category><![CDATA[> Product]]></category><category><![CDATA[promotion37eb4ea826]]></category><guid isPermaLink="false">https://www.mindfulmarketing.org/mindful-matters-blog/how-four-organizations-uniquely-fight-sex-trafficking</guid><description><![CDATA[           by&nbsp;David Hagenbuch&nbsp;-&nbsp;professor of marketing at&nbsp;Messiah University&nbsp;-&#8203;author of&nbsp;Honorable Influence&nbsp;- founder of&nbsp;Mindful Marketing&nbsp;-author of&nbsp;Mindful Marketing: Business Ethics that Stick&nbsp;      &#8203;Often lost in the news of who is or isn&rsquo;t implicated in the Epstein files is the grievous nature of the acts against fellow human beings. Sex trafficking is an age-old issue, which makes it worth considering why it's wrong  [...] ]]></description><content:encoded><![CDATA[<div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/stop-sex-trafficking.jpg?1767050892" alt="Picture" style="width:706;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph" style="text-align:center;"><font size="4"><font color="#3f3f3f" style="">by&nbsp;<a href="http://www.davidhagenbuch.com/" target="_blank" style="">David Hagenbuch</a>&nbsp;-&nbsp;</font><font color="#3f3f3f" style="">professor of marketing at&nbsp;<a href="https://www.messiah.edu/" target="_blank">Messiah University</a>&nbsp;</font><span style="color: rgb(63, 63, 63);">-<br />&#8203;author of&nbsp;</span><a href="http://www.honorableinfluence.com/" target="_blank" style="">Honorable Influence</a><font color="#3f3f3f" style="">&nbsp;- founder of&nbsp;</font><font color="#3f3f3f" style=""><a href="http://www.mindfulmarketing.org/" target="_blank">Mindful Marketing</a>&nbsp;</font><span style="color: rgb(63, 63, 63);">-</span><br /><font color="#3f3f3f" style="">author of&nbsp;<a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank">Mindful Marketing: Business Ethics that Stick</a></font>&nbsp;</font></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">&#8203;Often lost in the news of who is or isn&rsquo;t implicated in the Epstein files is the grievous nature of the acts against fellow human beings. Sex trafficking is an age-old issue, which makes it worth considering why it's wrong and why it still occurs but even more important, learning what some courageously caring organizations are doing to stop it.<br />&nbsp;<br />The U.S. Department of Justice&rsquo;s Office for Victims of Crime <a href="https://ovc.ojp.gov/t-vstta/human-trafficking?utm_source=chatgpt.com#human-trafficking" target="_blank">identifies sex trafficking as</a> &ldquo;the recruitment, harboring, transportation, provision, or obtaining of a person for the purposes of a commercial sex act in which the commercial sex act is induced by force, fraud, or coercion or in which the person induced is under 18.&rdquo;<br />&nbsp;<br />This definition points to the fact that <a href="https://www.state.gov/what-is-trafficking-in-persons#:~:text=%E2%80%9CTrafficking%20in%20persons%E2%80%9D%20and%20%E2%80%9C,%2C%20debt%20bondage%2C%20or%20slavery." target="_blank">not all human trafficking is sex trafficking</a>. Besides sexual acts, people also are sometimes <a href="https://www.transportation.gov/stop-human-trafficking/human-trafficking-101" target="_blank">exploited for their labor</a> in industries such as &ldquo;housekeeping, childcare, construction, farming, and the food service.&rdquo;<br />&nbsp;<br />Using fraud, force, or coercion to get a person to do something they wouldn&rsquo;t otherwise choose is never a good thing, but the exploitation is especially heinous when it involves the most intimate parts of individuals&rsquo; bodies and emotional beings. <strong>In other words, in the realm of moral depravity, sex trafficking has few equals.</strong><br />&nbsp;<br />Given its deplorable nature, why does sex trafficking occur? There seem to be three main structural reasons:<br />&nbsp;</font><ol><li><font color="#2a2a2a" size="5"><em>A market for commercial sex</em>: As the sayings go, <em>prostitution is</em> <em>the oldest profession</em> and <em>sex sells</em>. People have been willing to pay for sex for millennia, which has allowed individuals to offer themselves for a fee.</font></li><li><font color="#2a2a2a" size="5"><em>Opportunistic others</em>: Seeing the potential to expand the market, unprincipled people have long stepped in to help broker the sales of sex, bringing together buyers and sellers for a fee. In the process, traffickers have often broken laws and taken advantage of the service providers.</font></li><li><font color="#2a2a2a" size="5"><em>Vulnerable people</em>: It&rsquo;s unlikely that prostitution is an aspirational profession for anyone. Instead, most who make money selling themselves would much rather be doing something else, but they stay in the trade either because they&rsquo;re kept from leaving or because they have no good alternatives.</font></li></ol> <font color="#2a2a2a" size="5">&nbsp;<br />According to Elijah Rising, a Houston-based organization aimed at ending sex trafficking in the city, human trafficking is &ldquo;the fastest growing criminal enterprise,&rdquo; one worth $236 billion, from which sex trafficking produces <a href="https://elijahrising.org/human-trafficking-statistics/?utm_source=google_cpc&amp;utm_medium=ad_grant&amp;utm_campaign=cbc_ggrant_sitelink&amp;gad_source=1&amp;gad_campaignid=16564239505&amp;gbraid=0AAAAADKC4k5GqRSfetiIIs0rpplCsA05E&amp;gclid=Cj0KCQiAx8PKBhD1ARIsAKsmGbcdMXVz5olDIAkD2MMpJc8Ld8YIxJD-fIhUZmH4i5IXgFQ_sF6czT8aAjc4EALw_wcB" target="_blank">73% of the profits</a>. Women and girls are <a href="https://www.dhs.gov/human-trafficking-quick-facts" target="_blank">victims in 78% of sex trafficking cases</a>, versus 22% for men and boys.<br />&nbsp;<br /><a href="https://www.dhs.gov/human-trafficking-quick-facts" target="_blank">When the victim is a minor</a>, the criteria of force, fraud, or coercion need not apply, as children&rsquo;s naivety means that they don&rsquo;t necessarily know what normal adult behavior is, so they may not even realize they&rsquo;re being exploited. Often these young victims are still going to school and living at home while being <a href="https://stopchildexploitation.org/child-exploitation/what-is-child-sex-trafficking/?gad_source=1&amp;gad_campaignid=11480253595&amp;gbraid=0AAAAAB93tv3fIKurDlpJSQUxmNMHSsk-g&amp;gclid=Cj0KCQiAx8PKBhD1ARIsAKsmGbf9J3TJMx60SM_cuuZE9GoPkia-JwtGZmXCW0vPcqgayOkzyESkB50aAogJEALw_wcB" target="_blank">trafficked by parents or other family members</a>.<br />&nbsp;<br />So, although Epstein&rsquo;s extreme exploitation deserves the infamy it&rsquo;s gained, it can be misleading to think that all sex traffickers look like him. Instead, according to the U.S. Department of Homeland Security and in keeping with the previous paragraph, &ldquo;<a href="https://www.dhs.gov/human-trafficking-quick-facts" target="_blank">Traffickers are men and women of all ages</a>. They can be relatives, romantic partners, or close family friends&rdquo; as well as individuals &ldquo;behind an employment ad or a new friend on social media or online gaming.&rdquo;<br />&nbsp;<br />Those managing <a href="https://www.dhs.gov/human-trafficking-quick-facts" target="_blank">larger scale sex trafficking</a> often operate out of apartment complexes, bars, hotels, massage parlors, and truck stops.&nbsp;<strong>Notwithstanding all the differences, the common denominator among traffickers is their desire to &ldquo;<a href="https://www.dhs.gov/human-trafficking-quick-facts" target="_blank">profit at the expense of others</a>.&rdquo;</strong><br />&nbsp;<br />Although the breadth and depth of sex trafficking is daunting, thankfully there are organizations that embrace the challenge through unique missions and special strategies aimed at combatting the industry, or <em>demarketing</em> the selling of sex.<br />&nbsp;<br />There certainly are others, but here are four best practices from four exemplary organizations:<br />&nbsp;<br /><em>1. Help people see the problem</em>: It&rsquo;s hard to motivate individuals toward a solution if they don&rsquo;t recognize the problem. Mentioned earlier, Elijah Rising helps potential partners gain <a href="https://elijahrising.org/van-tours/" target="_blank">awareness of the gravity of sex trafficking in Houston</a> by taking them on discreet van tours of where the illicit activities occur, while sharing an educational video featuring survivors, experts, and others.<br />&nbsp;<br />Since 2011, <a href="https://elijahrising.org/van-tours/" target="_blank">more than 11,000 people have taken the tour</a>, which has helped a variety of organizations, including law enforcement agencies, identify signs of sex trafficking.<br />&nbsp;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/prostitution.jpg?1767068477" alt="Picture" style="width:709;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">&#8203;</font><font color="#2a2a2a" size="5">&nbsp;<br /><em>2. Go to where the trafficking happens:</em> It&rsquo;s difficult to fix a problem from afar. The most effective approach is usually to go to where the issue occurs, which is what Truckers Against Trafficking (TAT) does.<br />&nbsp;<br />TAT&rsquo;s multifaceted mission to dismantle trafficking networks, bring perpetrators to justice, and restore dignity to survivors, is based on the belief that &ldquo;<a href="https://tatnonprofit.org/who-we-are/" target="_blank">every truck driver can be a crucial ally</a> in the fight against human trafficking.&rdquo; Sex trafficking often involves truckers, so TAT enlists them as partners in the battle and takes the fight to their home turf.<br />&nbsp;<br /><em>3. Recognize your unique role:</em> Other places where sex trafficking often occurs are hotels. The few times a year many of us stay in hotels doesn&rsquo;t give us much leverage against trafficking, but hotel chains can wield great impact on the illicit activity, if they choose. One hotel group that does is <a href="https://group.accor.com/en" target="_blank">Accor</a>, which owns 45 hotel brands, including Fairmont and Ibis, and operates 5,700 locations around the world.&nbsp;<br />&nbsp;<br />Accor has been <a href="https://press.accor.com/americas/accorhotels-signs-the-code-in-the-u-s-tocombat-child-abuse-and-trafficking?lang=eng" target="_blank">fighting against sexual exploitation of children</a> since 2001 by &ldquo;informing and training employees, raising awareness among customers and suppliers, developing relations with public authorities, and facilitating the integration of minors.&rdquo; The group parters with the NGO ECPAT (End Child Prostitution Child Pornography &amp; Trafficking of Children for Sexual Purposes) to train its 70,000-plus hotel employees to identify and respond to instances of child abuse.<br />&nbsp;<br /><em>4. Give survivors a good exit:</em> It can seem impossible to extract oneself from challenging circumstances when there appears to be no way out. <a href="https://peacepromise.org/about-us/" target="_blank">Peace Promise</a>&nbsp;offers attractive exits for women ensnared in the oppressive world of prostitution.<br />&nbsp;<br />The nonprofit organization partners with survivors of sex trafficking by aiding their healing process and <a href="https://peacepromise.org/about-us/" target="_blank">providing for practical needs</a> such as housing and employment. However, Peace Promise doesn&rsquo;t just help these women with often sparse employment histories find stable jobs, it also provides gainful work through its sister companies, <a href="https://peacepromise.org/good-ground-coffee-company/" target="_blank">Good Ground Coffee</a>&nbsp;and <a href="https://peacepromise.org/soaps-by-survivors/" target="_blank">Soaps by Survivors</a>, which employ women who come from trafficking.<br />&nbsp;<br />Peace Promise&rsquo;s Director of Economic Empowerment, Rachel Beatty, offers this helpful additional detail of the organization&rsquo;s multidimensional mission:<br />&nbsp;<br /><em>&ldquo;The work is important because there are many misconceptions about what trafficking and exploitation actually look like. There are broader and more complex issues than what is often portrayed, and the needs of survivors run deep. Without support, it can be difficult to address all the physical and emotional needs simultaneously. Peace Promise provides the stability survivors need to address skills deficits and complex trauma, and ultimately to escape the cycle of exploitation.&rdquo;</em><br />&nbsp;<br />Although the Epstein files have given sex trafficking more exposure in our news feeds, a danger is the impression that the heinous actions are only ones perpetrated by social elites on an exotic island when the reality is that sex traffic is happening nearby many of us, perhaps even by people we&rsquo;ve seen or know.<br />&nbsp;<br />Fortunately, that troubling reality is tempered by the fact that there are organizations that embrace the physically and emotionally draining work of combatting sex trafficking. We can be grateful for these organizations&rsquo; uplifting missions, and we should keep watch for ways to support their <em><a href="https://www.mindfulmarketing.org/">Mindful Marketing</a></em>.<br />&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/mindful-matrix-mindful-ee-a.jpg?1767068624" alt="Picture" style="width:476;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph" style="text-align:center;"><font size="5"><a href="http://eepurl.com/bbj3hn" target="_blank" style="">Subscribe</a><span style="color: rgb(63, 63, 63);">&nbsp;to&nbsp;</span><em style="color: rgb(63, 63, 63);">Mindful Matters</em><span style="color: rgb(63, 63, 63);">&nbsp;blog.</span><br /><a href="https://www.mindfulmarketing.org/mindful-matrix.html" style="">Learn more</a><span style="color: rgb(63, 63, 63);">&nbsp;about the Mindful Matrix.</span><br /><span style="color: rgb(63, 63, 63);">Check out the&nbsp;</span><strong style="color: rgb(63, 63, 63);">book</strong><span style="color: rgb(63, 63, 63);">,&nbsp;</span><em style="color: rgb(63, 63, 63);"><a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank" style="">Mindful Marketing: Business Ethics that Stick</a></em></font></div>]]></content:encoded></item><item><title><![CDATA[Suspending Belief Because of AI]]></title><link><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/suspending-belief-because-of-ai]]></link><comments><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/suspending-belief-because-of-ai#comments]]></comments><pubDate>Tue, 02 Dec 2025 23:31:13 GMT</pubDate><category><![CDATA[honesty7883a9b09e]]></category><category><![CDATA[* Mindful]]></category><category><![CDATA[promotion37eb4ea826]]></category><guid isPermaLink="false">https://www.mindfulmarketing.org/mindful-matters-blog/suspending-belief-because-of-ai</guid><description><![CDATA[           by&nbsp;David Hagenbuch&nbsp;-&nbsp;professor of marketing at&nbsp;Messiah University&nbsp;-&#8203;author of&nbsp;Honorable Influence&nbsp;- founder of&nbsp;Mindful Marketing&nbsp;-author of&nbsp;Mindful Marketing: Business Ethics that Stick&nbsp;      Throughout human history, &ldquo;seeing is believing&rdquo; likely has been central to individuals&rsquo; interpretation of truth. We&rsquo;re more apt to believe what we can see with our own eyes, but that trust comes with a caution: & [...] ]]></description><content:encoded><![CDATA[<div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/suspending-belief.jpg?1764732382" alt="Picture" style="width:696;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph" style="text-align:center;"><font size="4"><font color="#3f3f3f" style="">by&nbsp;<a href="http://www.davidhagenbuch.com/" target="_blank" style="">David Hagenbuch</a>&nbsp;-&nbsp;</font><font color="#3f3f3f" style="">professor of marketing at&nbsp;<a href="https://www.messiah.edu/" target="_blank">Messiah University</a>&nbsp;</font><span style="color: rgb(63, 63, 63);">-<br />&#8203;author of&nbsp;</span><a href="http://www.honorableinfluence.com/" target="_blank" style="">Honorable Influence</a><font color="#3f3f3f" style="">&nbsp;- founder of&nbsp;</font><font color="#3f3f3f" style=""><a href="http://www.mindfulmarketing.org/" target="_blank">Mindful Marketing</a>&nbsp;</font><span style="color: rgb(63, 63, 63);">-</span><br /><font color="#3f3f3f" style="">author of&nbsp;<a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank">Mindful Marketing: Business Ethics that Stick</a></font>&nbsp;</font></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">Throughout human history, &ldquo;seeing is believing&rdquo; likely has been central to individuals&rsquo; interpretation of truth. We&rsquo;re more apt to believe what we can see with our own eyes, but that trust comes with a caution: &ldquo;Don&rsquo;t believe <em>everything</em> you see.&rdquo; Thanks to the realism of AI, that caveat seems to be evolving into a troubling new norm: &ldquo;Don&rsquo;t believe <em>anything</em> you see.&rdquo;<br />&nbsp;<br />A few months ago, a cringingly cute TikTok video went viral. In what seemed to be low resolution surveillance video from someone&rsquo;s backyard, a collection of <a href="https://www.youtube.com/watch?v=9O-8kAnBL2s" target="_blank">fun-loving bunnies</a>&nbsp;playfully bounced on a large trampoline. Few things could be more wholesomely entertaining . . . or contrived.<br /><br />The problem was that the rabbit roundup never really happened. Especially observant viewers recognized some non-lifelike video peculiarities, e.g., a pair of ears protruding from one bunny&rsquo;s backside and another rabbit disappearing mid bounce. No, the video wasn&rsquo;t real, rather it was the product of Google&rsquo;s Veo 3,&nbsp;<a href="https://artlist.io/text-to-video-ai?utm_source=google&amp;utm_medium=cpc&amp;utm_campaign=22253610181&amp;utm_content=182124587759&amp;utm_term=google%20veo%203&amp;keyword=google%20veo%203&amp;ad=765456926376&amp;matchtype=e&amp;device=c&amp;gad_source=1&amp;gad_campaignid=22253610181&amp;gbraid=0AAAAACuwFJ3AT4I2XNuDuXkb1vKiVXeSh&amp;gclid=Cj0KCQjwzaXFBhDlARIsAFPv-u-3VAXc3IJlJYBos3nx1LS72t-axkLczCy2jWNYOuWRK9YxgPGX0eMaAoEXEALw_wcB" target="_blank">a realistic, AI-driven video generator</a>.<br />&nbsp;<br /><strong>Most of us are familiar with deepfake videos, which have become more and more ubiquitous on social media.</strong> Based on my viewing habits, YouTube sends me a steady stream of short videos featuring animals that include crocodiles, snakes, gorillas, and sharks, which I find fascinating. Some clips are real, but occasionally interspersed are ones that are too far-fetched to be actual animals, and, like the bunnies, there are sometimes video abnormalities that point to fabrication.<br />&nbsp;<br />For me, these animal videos are just entertainment, which may make the deceptive ones less problematic. In fact, for the purpose of entertainment, people often <em>want</em> to be deceived &ndash; every time we go to a movie, play, or musical we pay to watch actors pretend to be people they&rsquo;re not, in situations and settings that aren&rsquo;t real. Most consider those kinds of <em><a href="https://www.ivpress.com/just-business?srsltid=AfmBOorBmsgkPCot1ccw_H-X-qJUFdoX_yUTxk0W94pzItAK3YTFcMfe" target="_blank">mutual deceits</a></em>&nbsp;morally acceptable.<br />&nbsp;<br />However, to be &ldquo;mutual,&rdquo; the deceit should involve <em><a href="https://www.hhs.gov/ohrp/regulations-and-policy/guidance/faq/informed-consent/index.html" target="_blank">informed consent</a></em>, meaning that the viewer A) knows what they&rsquo;re seeing is imaginary, and B) they agree to watch it. For me, I believe YouTube&rsquo;s animal videos uphold #2 but not #1, i.e., I certainly agree to watch them, but&nbsp; I don&rsquo;t feel I always know what&rsquo;s true.<br />&nbsp;<br />AI is an incredible tool with an ever-growing assortment of applications for individuals and organizations, including the creation of visuals like complex graphics, realistic photos, and convincing videos.<br />&nbsp;<br />With any tool, especially one as powerful as AI, comes the duty to wield it responsibly. While many use AI with discernment others don&rsquo;t. Individuals in the latter group may have one or more of the following motivations, which range from relatively benign to troublingly malicious:</font><ul><li><font color="#2a2a2a" size="5">Experimenting with the new tech</font></li><li><font color="#2a2a2a" size="5">Looking to gain likes and shares</font></li><li><font color="#2a2a2a" size="5">Charting a quick and path to monetization</font></li><li><font color="#2a2a2a" size="5">Seeking to deceive and mislead</font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />Unfortunately, the latter categories seem to be producing new examples continually. For instance, deepfake investment schemes, which often combine forged images, voice, and video, already have become so pervasive that many prominent organizations and institutions have issued warnings and guidance including <a href="https://www.jpmorgan.com/insights/fraud/fraud-protection/ai-scams-deep-fakes-impersonations-oh-my" target="_blank">JP Morgan</a>, the <a href="https://www.sec.gov/files/carpenter-sec-statements-march2025.pdf" target="_blank">Securities and Exchange Commission</a>, and the <a href="https://ag.ny.gov/press-release/2024/investor-alert-attorney-general-james-warns-new-yorkers-investment-scams-using" target="_blank">state of New York</a>.<br />&nbsp;<br />As troubling as these carefully orchestrated schemes of the criminally minded are, the democratized use of deception by ordinary people in their daily lives is just as disturbing. One such broad-based indiscretion is <a href="https://www.nytimes.com/2025/09/06/business/dealbook/ai-receipts-expense-reports.html" target="_blank">employees&rsquo; use of AI to create fake receipts</a>&nbsp;for meals or entire business trips they never experienced but that they submit for reimbursement.<br />&nbsp;&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/receipts.jpg?1764734362" alt="Picture" style="width:708;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><font color="#2a2a2a" size="5"><br /><strong>The use of AI to visually deceive is increasingly a temptation for everyone.</strong><br />&nbsp;<br />What can be done to stem the tide of misleading machine-generated optics? There&rsquo;s no one solution, rather individuals and organizations should embrace the following two approaches to start.<br />&nbsp;<br /><em>1. Set Standards:</em> Rather than &lsquo;figuring things out after the fact, it&rsquo;s almost always better to establish guidelines that proactively steer behavior in positive directions. In almost every area of life, we experience such rules that inform us of things from how fast we can drive to what tax deductions we can claim. Why should AI use be any different?<br />&nbsp;<br />In &ldquo;Questions are the Key to AI and Ethics,&rdquo; an article I wrote in May of 2024, a suggested several specific standards for AI use including acknowledging and compensating the human creators from whose work AI borrows, protecting privacy, avoiding racial and gender bias, and respecting relationships. I also encouraged transparency in terms of informing people when AI is being used.<br />&nbsp;<br />A leader in encouraging standards for visual creations is a company renowned for digital design, Adobe. The firm&rsquo;s Content Authenticity Initiative (CAI) has been the impetus behind an open system for attaching provenance metadata to digital media, which over 4,500 organizations have embraced. Adobe explains how its <a href="https://adobe.design/stories/process/behind-the-design-adobe-content-authenticity-app" target="_blank">Content Authenticity app</a> works:<br />&nbsp;<br /><em>&ldquo;Like a nutrition label for digital content, Content Credentials provide creation information about who made the content and when, and what type of edits happened along the way. Unlike other provenance solutions, they&rsquo;re built on a trust model wherein they&rsquo;re securely attached to content and validated by the tool used to attach them. They create a verifiable record of the creative process, bring information to the forefront, and help people understand the origins of digital content.&rdquo;</em><br />&nbsp;<br /><em>2. Use Labeling:</em> As the Adobe example suggests, one particularly important standard for AI-generated visuals is labeling. As with food, there&rsquo;s not necessarily anything wrong with including hot and spicy ingredients in a dish, but a menu should provide an appropriate alert, so diners know what they&rsquo;re going to consume.<br />&nbsp;<br />Adobe&rsquo;s Content Credentials encourage <em>optional</em> labeling. As of September 1, 2025, China has <a href="https://harris-sliwoski.com/chinalawblog/chinas-new-ai-labeling-rules-what-every-china-business-needs-to-know/" target="_blank">made AI labeling <em>mandatory</em></a>. The Chinese law means audio and visual content distributed on Chinese platforms must contain both technical identifiers (e.g., metadata, watermarks) and visible labels (i.e., ones evident to average consumers).<br />&nbsp;<br />Should AI labeling be law? Ideally self-regulation happens outside the legal process. That&rsquo;s the kind of responsibility Pinterest showed last March when it decided to<a href="https://www.socialmediatoday.com/news/pinterest-labeling-tag-ai-generated-images-pins/741986/?utm_source=chatgpt.com" target="_blank"> start labeling generative AI content</a>. Given that Pinterest showcases many human-made items like food and crafts, it&rsquo;s especially helpful to know that what&rsquo;s pictured on its site is real.<br />&nbsp;<br />As I&rsquo;ve said before<em>, <a href="https://www.mindfulmarketing.org/mindful-matters-blog/does-the-world-need-moral-police-for-ai" target="_blank">ethics is a team sport</a></em>&nbsp;that plays out best when all stakeholders commit themselves to do what&rsquo;s right and to support others in doing the same. In terms of AI-created visuals, two of the most important things team members can do is to 1) proactively set AI standards, and particularly to 2) label AI-generated content so consumers know when they&rsquo;re seeing it. That labeling might occur through a visible watermark or through <a href="https://www.mediagraph.io/blog/where-does-metadata-live#:~:text=Embedded%20in%20the%20file,from%20the%20actual%20media%20payload." target="_blank">provenance metadata</a> stored in a data file header, separate metadata file, etc.<br />&nbsp;<br />People shouldn&rsquo;t believe everything they see. They also shouldn&rsquo;t need to suspend belief each time they see something new. Individuals and organizations that help consumers understand what&rsquo;s real and what&rsquo;s not are critical team players for creating <a href="https://www.mindfulmarketing.org/">Mindful Marketing</a>.<br />&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/mindful-matrix-mindful-ee-a.jpg?1764734531" alt="Picture" style="width:473;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph" style="text-align:center;"><font size="5"><a href="http://eepurl.com/bbj3hn" target="_blank">Subscribe</a><span style="color:rgb(63, 63, 63)">&nbsp;to&nbsp;</span><em style="color:rgb(63, 63, 63)">Mindful Matters</em><span style="color:rgb(63, 63, 63)">&nbsp;blog.</span><br /><a href="https://www.mindfulmarketing.org/mindful-matrix.html">Learn more</a><span style="color:rgb(63, 63, 63)">&nbsp;about the Mindful Matrix.</span><br /><span style="color:rgb(63, 63, 63)">Check out the&nbsp;</span><strong style="color:rgb(63, 63, 63)">book</strong><span style="color:rgb(63, 63, 63)">,&nbsp;</span><em style="color:rgb(63, 63, 63)"><a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank">Mindful Marketing: Business Ethics that Stick</a></em></font></div>]]></content:encoded></item><item><title><![CDATA[Does the World Need "Moral Police" for AI?]]></title><link><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/does-the-world-need-moral-police-for-ai]]></link><comments><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/does-the-world-need-moral-police-for-ai#comments]]></comments><pubDate>Sun, 02 Nov 2025 03:26:32 GMT</pubDate><category><![CDATA[+ Decency]]></category><category><![CDATA[> Product]]></category><category><![CDATA[single minded2c3169a786]]></category><guid isPermaLink="false">https://www.mindfulmarketing.org/mindful-matters-blog/does-the-world-need-moral-police-for-ai</guid><description><![CDATA[           by&nbsp;David Hagenbuch&nbsp;-&nbsp;professor of marketing at&nbsp;Messiah University&nbsp;-&#8203;author of&nbsp;Honorable Influence&nbsp;- founder of&nbsp;Mindful Marketing&nbsp;-author of&nbsp;Mindful Marketing: Business Ethics that Stick&nbsp;      Open AI&rsquo;s recent announcement that it would free ChatGPT to engage in erotica sparked backlash and prompted CEO Sam Altman to defend the decision: &ldquo;we are not the elected moral police of the world.&rdquo; At first glance, it [...] ]]></description><content:encoded><![CDATA[<div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/moral-police-1.jpg?1762180686" alt="Picture" style="width:710;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph" style="text-align:center;"><font size="4"><font color="#3f3f3f">by&nbsp;<a href="http://www.davidhagenbuch.com/" target="_blank">David Hagenbuch</a>&nbsp;-&nbsp;</font><font color="#3f3f3f">professor of marketing at&nbsp;<a href="https://www.messiah.edu/" target="_blank">Messiah University</a>&nbsp;</font><span style="color:rgb(63, 63, 63)">-<br />&#8203;author of&nbsp;</span><a href="http://www.honorableinfluence.com/" target="_blank">Honorable Influence</a><font color="#3f3f3f">&nbsp;- founder of&nbsp;</font><font color="#3f3f3f"><a href="http://www.mindfulmarketing.org/" target="_blank">Mindful Marketing</a>&nbsp;</font><span style="color:rgb(63, 63, 63)">-</span><br /><font color="#3f3f3f">author of&nbsp;<a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank">Mindful Marketing: Business Ethics that Stick</a></font><span>&nbsp;</span></font></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">Open AI&rsquo;s recent announcement that it would free ChatGPT to engage in erotica sparked backlash and prompted CEO Sam Altman to defend the decision: &ldquo;we are not the elected moral police of the world.&rdquo; At first glance, it&rsquo;s difficult to deny the AI visionary&rsquo;s disclaimer, but his statement raises important questions: Should there be people appointed to monitor AI morality and if so, who?<br />&nbsp;<br />In an October 14 post on X, Altman shared, &ldquo;In December, as we roll out age-gating more fully and as part of our &lsquo;treat adult users like adults&rsquo; principle, we will allow even more, like <a href="https://x.com/sama/status/1978129344598827128" target="_blank">erotica for verified adults</a>.&rdquo;<br />&nbsp;<br />The CEO then defended the firm&rsquo;s controversial new initiative with a follow-up X post on October 15: &ldquo;But <a href="https://x.com/sama/status/1978539332215681076" target="_blank">we are not the elected moral police of the world</a>. In the same way that society differentiates other appropriate boundaries (R-rated movies, for example) we want to do a similar thing here.&rdquo;<br />&nbsp;<br /><strong>It&rsquo;s doubtful many people have ever used the term &ldquo;moral police,&rdquo; or something similar, in a positive way.</strong> Instead, Altman&rsquo;s implication seems akin to the way &ldquo;police&rdquo; is used pejoratively in this office scenario:</font><ul><li><font color="#2a2a2a" size="5">Joe: <em>&ldquo;Bob, are you going to the bathroom again?!&rdquo;</em></font></li><li><font color="#2a2a2a" size="5">Bob: <em>&ldquo;Who are you, the bathroom police?&rdquo;</em></font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />On one hand, Altman&rsquo;s defense is reasonable. Who can possibly judge the ethical actions of the planet&rsquo;s 8 billion-plus residents? Besides being logistically impossible, some may say it&rsquo;s philosophically undesirable, as many different worldviews and multitudes of corresponding moral standards drive individuals&rsquo; actions.<br />&nbsp;<br />Furthermore, as two research colleagues and I found in a recent study we conducted about marketing ethics, people&rsquo;s opinions of what constitutes sex-related indecency tend to vary more than perspectives on issues involving other values like fairness and honesty.<br />&nbsp;<br />It&rsquo;s also easy to understand the financial incentives Open AI may gain by enabling more adult content. <strong>The adage &ldquo;sex sells&rdquo; rings true even when the &lsquo;personal interaction&rsquo; for sale doesn&rsquo;t involve a real person.</strong><br />&nbsp;<br />In a <a href="https://www.bloomberg.com/news/videos/2025-10-16/openai-to-roll-out-ai-erotica-for-chatgpt-video?cmpid=101625_morningamer&amp;utm_medium=email&amp;utm_source=newsletter&amp;utm_term=251016&amp;utm_campaign=morningamerhttps://www.bbc.com/news/articles/cpd2qv58yl5o" target="_blank">BBC interview</a>, Parmy Olson of Bloomberg Opinion reported that about 30% of prompts typed into AI assistants were of a romantic or sexual nature. She also stated that chatbot companies that restrict adult content &ldquo;lose millions of users.&rdquo;<br />&nbsp;<br />Regardless whether the percentage of X-rated interactions is 5% or 35% of total chatbot use, it&rsquo;s likely a multibillion-dollar market opportunity for OpenAI and a very significant amount of revenue for any company to reject, especially one that&rsquo;s not yet profitable.<br />&nbsp;<br />In 2024, OpenAI had about <a href="https://www.cnbc.com/2025/08/08/chatgpt-gpt-5-openai-altman-loss.html" target="_blank">$5 billion in losses</a> on $3.7 billion in revenue. The firm&rsquo;s revenues are expected to reach $12.7 billion in 2025, but OpenAI isn&rsquo;t projected to make money until it reaches revenues of <a href="https://www.saastr.com/bloomberg-openai-to-hit-12-7-billion-this-year-but-wont-be-profitable-until-125-billion/" target="_blank">$125 billion in 2029</a>.</font><br /><font color="#2a2a2a" size="5">&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0px;margin-right:0px;text-align:center"> <a href='https://www.appeconomyinsights.com/p/openai-beyond-chatgpt' target='_blank'> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/open-ai-revenue.jpg?1762194110" alt="Picture" style="width:auto;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><br /><font color="#2a2a2a" size="5"><strong>Despite these logistical and financial reasons for refraining to act as &ldquo;moral police,&rdquo; Altman&rsquo;s hands-off approach to ethics is alarming.</strong> ChatGPT accounts for <a href="https://www.zdnet.com/article/chatgpt-is-crushing-rivals-in-the-ai-chatbot-race-by-all-measures-but-for-how-long/" target="_blank">80.92% of chatbot use</a> worldwide. It&rsquo;s very troubling that a world leader in artificial intelligence seems to decline ethical accountability for the transformational technology.<br />&nbsp;<br />Again, it&rsquo;s true that opinions about decency vary greatly, especially when it comes to sexual liberties; however, the specific issue here isn&rsquo;t the most important point. <strong>If OpenAI doesn&rsquo;t want to act as &ldquo;moral police&rdquo; on this issue, can we expect it to accept moral responsibility for <em>any</em> ethical issue involving AI?</strong><br />&nbsp;<br />Perhaps Altman believes that <em>AI </em>will handle moral issues involving <em>AI</em>. That belief seemed wishful to me eight years ago; now it appears increasingly na&iuml;ve.<br />&nbsp;<br />In September 2017, I wrote an <a href="https://www.businessinsider.com/an-ethicist-explains-his-4-chief-concerns-about-artificial-intelligence-2017-8" target="_blank">article for Business Insider</a> in which I posed for the first time the question, &ldquo;Can machines can learn to be moral?&rdquo; It was five years before <a href="https://www.scribbr.com/frequently-asked-questions/when-was-chatgpt-released/#:~:text=ChatGPT%20was%20created%20by%20OpenAI,research%20preview%E2%80%9D%20in%20November%202022." target="_blank">ChatGPT&rsquo;s public release</a>, so the essay was largely speculative, based on the little experience most of us had with AI at the time. Still, it was hard to imagine how an algorithm could make subjective decisions about what&rsquo;s decent, fair, honest, respectful or responsible.<br />&nbsp;<br />Over the years since, I&rsquo;ve increasingly used AI, including chatbots, as many people have. In a Mindful Marketing article in May of 2024, I proposed that &ldquo;<a href="https://www.mindfulmarketing.org/mindful-matters-blog/questions-are-the-key-to-ai-and-ethics" target="_blank">Questions are the Key to AI and Ethics</a>,&rdquo; and ultimately concluded that we can&rsquo;t rely on AI for moral accountability, rather it&rsquo;s up to <em>people</em> to hit the brakes, or press pause, when AI-related ethical issues arise.<br />&nbsp;<br /><strong>Even as AI grows more adept at completing nonmoral tasks (ones not involving ethical issues), there are still strong signs moral accountability must come from outside algorithms</strong>, for example:</font><ul><li><font color="#2a2a2a" size="5">Just a few days ago, a <a href="https://www.yahoo.com/news/articles/jensen-huang-deepfake-draws-nearly-162837938.html?guccounter=1&amp;guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&amp;guce_referrer_sig=AQAAAD0mS_Pc-W4FW4iNr4bf18wE0mVHK9uDz1Syoq3v6uEJari95XD2-cLZHpk8gquD1sqhn1LcZItaERNRgqeqybfJ67lU_KE3U_ZYgx_TgS_RI9zc1CXN42bHyTCp6ADG2JNOtYuBUKm-WGCMejbVB1d0TsWabd7ZkYCU_YqsuA7B" target="_blank">deepfake of Nvidia CEO Jensen Huang</a> promoting a cryptocurrency scam performed better than the firm&rsquo;s real GTC 2025 keynote, fooling tens of thousands of viewers.</font></li><li><font color="#2a2a2a" size="5">Chatbots have been implicated in the <a href="https://www.npr.org/sections/shots-health-news/2025/09/19/nx-s1-5545749/ai-chatbots-safety-openai-meta-characterai-teens-suicide" target="_blank">deaths of teenagers</a> who have taken their own lives, as AI has offered to write farewell notes and serve as a &ldquo;suicide coach.&rdquo;</font></li><li><font color="#2a2a2a" size="5"><a href="https://www.mindfulmarketing.org/mindful-matters-blog/apps-that-imagine-people-undressed" target="_blank">Nudify apps</a> leverage AI to digitally remove clothing in photos of unsuspecting individuals. The apps users, who have included middle schoolers, often share the lewd results with others, causing great emotional and social pain for the victims.</font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />If AI has a sense of right and wrong, why hasn&rsquo;t it stopped these acts, which most reasonable people would call &lsquo;reprehensible&rsquo;? What&rsquo;s worse, AI not only didn&rsquo;t <em>pump the brakes</em>, or <em>hit pause</em>, it&rsquo;s what enabled these actions to occur; it made them possible. Examples like these have led me to conclude:<br />&nbsp;<br /><strong>If left unchecked by humans, AI will continue to enable unethical behavior.</strong><br />&nbsp;<br />So, opposite Altman&rsquo;s abdication of ethical accountability, we <em>do</em> need &ldquo;moral police,&rdquo; <em>badly</em>. The question, then, is <em>who should they be?</em><br />&nbsp;<br />I asked a similar question in an April 2025 article, &ldquo;<a href="https://www.mindfulmarketing.org/mindful-matters-blog/who-will-be-the-adult-in-the-room-with-ai" target="_blank">Who Will be the Adult in the Room with AI?</a>&rdquo; and suggested several sets of complementary accountability partners: legal systems, industry associations, organizations, and individuals.<br />&nbsp;<br />In a recent talk I&rsquo;ve given titled, &ldquo;Exercising Our Moral Leadership,&rdquo; I&rsquo;ve continued to press the theme of broad-based moral responsibility, arguing that each of us needs to lean on others for support in our ethical decision making, ranging from clarification of factual information to serving as moral sounding boards and accountability partners.<br />&nbsp;<br /><strong>Ultimately, I believe ethics is <em>a team sport</em></strong> &ndash; every stakeholder employing thoughtful analysis and engaging in constructive conversations. Still, the idea that &lsquo;ethics is everyone&rsquo;s job&rsquo; can seem like a platitude if people don&rsquo;t genuinely embrace moral responsibility and seriously prepare themselves for ethical decision-making, which involves intentional actions like:</font><ul><li><font color="#2a2a2a" size="5">Adopting a moral anchor, or a set of moral standards, such as the Golden Rule or <a href="https://www.mindfulmarketing.org/mindful-matrix.html" target="_blank">specific moral principles</a> like decency, fairness, honesty, respect, and responsibility.</font></li><li><font color="#2a2a2a" size="5">Thoroughly knowing one&rsquo;s field because making ethical decisions also demands firm grasps of objective, factual information</font></li><li><font color="#2a2a2a" size="5">Looking beyond immediate circumstances to consider long-term consequences and impacts on secondary stakeholders</font></li><li><font color="#2a2a2a" size="5">Questioning the consensus because task definitions and time pressures sometimes lead teams to choose what <em>can</em> be done versus what should be done</font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />Artificial intelligence appears to be as transformative a technology as our world has ever seen. Most of us have experienced firsthand how it can help us work more efficiently and effectively. We&rsquo;ve also collectively witnessed how, if left unchecked, it can enable actions that are morally suspect.<br />&nbsp;<br /><strong>We <em>do</em> need moral police for AI.</strong> You and I should be part of that patrol. Leading the force should be those who are most knowledgeable about AI &ndash; <em>police chiefs</em> at Alphabet, Microsoft, Nvidia, and&nbsp; . . . OpenAI.<br />&nbsp;<br />It&rsquo;s understandable that Altman wants to respect personal liberties and make Open AI profitable. However, allowing AI to police itself is asking for moral anarchy by way of <em><a href="https://www.mindfulmarketing.org/">Single-Minded Marketing</a></em>.<br />&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/mindful-matrix-single-minded-a.jpg?1762194246" alt="Picture" style="width:452;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph" style="text-align:center;"><font size="5"><a href="http://eepurl.com/bbj3hn" target="_blank" style="">Subscribe</a><span style="color: rgb(63, 63, 63);">&nbsp;to&nbsp;</span><em style="color: rgb(63, 63, 63);">Mindful Matters</em><span style="color: rgb(63, 63, 63);">&nbsp;blog.</span><br /><a href="https://www.mindfulmarketing.org/mindful-matrix.html" style="">Learn more</a><span style="color: rgb(63, 63, 63);">&nbsp;about the Mindful Matrix.</span><br /><span style="color: rgb(63, 63, 63);">Check out the&nbsp;</span><strong style="color: rgb(63, 63, 63);">book</strong><span style="color: rgb(63, 63, 63);">,&nbsp;</span><em style="color: rgb(63, 63, 63);"><a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank" style="">Mindful Marketing: Business Ethics that Stick</a></em></font></div>]]></content:encoded></item><item><title><![CDATA[Can Competition Promote Moral Progress?]]></title><link><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/can-competition-promote-moral-progress]]></link><comments><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/can-competition-promote-moral-progress#comments]]></comments><pubDate>Wed, 08 Oct 2025 14:45:14 GMT</pubDate><category><![CDATA[+ Decency]]></category><category><![CDATA[+ Fairness]]></category><category><![CDATA[honesty7883a9b09e]]></category><category><![CDATA[* Mindful]]></category><category><![CDATA[> Place]]></category><category><![CDATA[> Product]]></category><category><![CDATA[promotion37eb4ea826]]></category><guid isPermaLink="false">https://www.mindfulmarketing.org/mindful-matters-blog/can-competition-promote-moral-progress</guid><description><![CDATA[           by&nbsp;David Hagenbuch&nbsp;-&nbsp;professor of marketing at&nbsp;Messiah University&nbsp;-&#8203;author of&nbsp;Honorable Influence&nbsp;- founder of&nbsp;Mindful Marketing&nbsp;-author of&nbsp;Mindful Marketing: Business Ethics that Stick&nbsp;      How is it possible to improve ethics in a field that seems beset by moral issues? What about actively engaging emerging marketers on topics that matter to them and using competition to provide positive, memorable experiences they can re [...] ]]></description><content:encoded><![CDATA[<div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/ethics-challenge-2025-1.jpg?1759959636" alt="Picture" style="width:712;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph" style="text-align:center;"><font size="4"><font color="#3f3f3f" style="">by&nbsp;<a href="http://www.davidhagenbuch.com/" target="_blank" style="">David Hagenbuch</a>&nbsp;-&nbsp;</font><font color="#3f3f3f" style="">professor of marketing at&nbsp;<a href="https://www.messiah.edu/" target="_blank">Messiah University</a>&nbsp;</font><span style="color: rgb(63, 63, 63);">-<br />&#8203;author of&nbsp;</span><a href="http://www.honorableinfluence.com/" target="_blank" style="">Honorable Influence</a><font color="#3f3f3f" style="">&nbsp;- founder of&nbsp;</font><font color="#3f3f3f" style=""><a href="http://www.mindfulmarketing.org/" target="_blank">Mindful Marketing</a>&nbsp;</font><span style="color: rgb(63, 63, 63);">-</span><br /><font color="#3f3f3f" style="">author of&nbsp;<a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank">Mindful Marketing: Business Ethics that Stick</a></font>&nbsp;</font></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">How is it possible to improve ethics in a field that seems beset by moral issues? What about actively engaging emerging marketers on topics that matter to them and using <em>competition</em> to provide positive, memorable experiences they can revisit when encountering moral issues in their future careers? That was the goal of the inaugural <em>Mindful Marketing Ethics Challenge</em>.<br />&nbsp;<br />Competition is captivating. It&rsquo;s a main reason sports are so popular to play and to watch. Only occasionally does academics include contests (e.g., spelling bees, quiz bowls). <strong>Competition involving ethics seems almost like a contradiction, but why not an <em>ethics competition</em>?</strong><br />&nbsp;<br />Since creating Mindful Marketing 11 years ago, I&rsquo;ve envisioned different initiatives that might improve moral decision-making in the field. One of those recently came to be with the publishing of <em><a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank">Mindful Marketing: Business Ethics that Stick</a></em>. Another dream has been to see a student-based ethics competition.<br />&nbsp;<br />For many years, I made the long drive to Western Pennsylvania with students in our capstone marketing course to participate in the American Marketing Association (AMA) Pittsburgh Chapter&rsquo;s marketing plan competition. Although it was big commitment in many ways, it was a great learning opportunity and very helpful to see how our marketing program&rsquo;s work compared to some of the best in the state. Moreover, it was <em>exciting to compete</em>.<br />&nbsp;<br />With the creation of <a href="https://amacentralpa.com/" target="_blank">AMA Central PA</a> three years ago, the dream of an ethics competition became more realistic; however, to make it happen, it took the support of a group of like-minded educators and marketing practitioners &ndash; fellow AMA Central PA leaders who saw the value in ethics for emerging marketers and who backed the proposal not just verbally but by championing the competition at their own universities and elsewhere. <strong>Thanks to that collective commitment to students and to moral progress, the <em>Mindful Marketing Ethics Challenge</em> was born.</strong><br />&nbsp;<br />Two months before students returned to campuses for the fall semester, I drafted a short ethics-focused case about one of the field&rsquo;s biggest and most controversial promotional trends: <em>influencer marketing</em>. As August began, I began emailing faculty at other schools, inviting them to share with their students the case and the unique competition benefits described in a specially designed promotional flyer:</font><ul><li><font color="#2a2a2a" size="5">Team prizes: 1st place $500; 2nd place $300; 3rd place $200</font></li><li><font color="#2a2a2a" size="5">Presentation opportunities</font></li><li><font color="#2a2a2a" size="5">Food and networking</font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />Ten teams submitted 1,500-word written responses to the influencer marketing case, which described a pitch that a hypothetical marketing firm, <em>Impact</em>, made to <em>Widerquest</em>, a fictitious maker of outdoor sporting equipment and apparel that sought to use influencers responsibly.</font><br /><br /></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0px;margin-right:0px;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/ethics-challenge-flyer-image_orig.jpg" alt="Ethics Challenge Promotional Flyer" style="width:auto;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><br /><font color="#2a2a2a" size="5">&#8203;Although Impact&rsquo;s proposal was good in many ways, it included moral concerns such as transparency about influencer compensation, respect for competitors, physical stereotypes, and product embellishment. A panel of six accomplished marketing practitioners evaluated the responses in a double-blind review process.<br />&nbsp;<br />On October 1, eight teams from four different universities participated in the finale at <a href="https://messiah.edu/" target="_blank">Messiah University</a>, where each team had five minutes to summarize its recommendations for ensuring that the influencer marketing in the case was both <em>effective </em>and <em>ethical</em>. The judges evaluated the presentations, and the combined written and oral scores were tallied to determine the top three place winners, whose school identities were then revealed:</font><ul><li><font color="#2a2a2a" size="5">1st place &ndash; <a href="https://www.susqu.edu/" target="_blank">Susquehanna University</a></font></li><li><font color="#2a2a2a" size="5">2nd place &ndash; <a href="https://www.ship.edu/" target="_blank">Shippensburg University</a></font></li><li><font color="#2a2a2a" size="5">3rd place &ndash; <a href="https://www.susqu.edu/" target="_blank">Susquehanna University</a></font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />Those were the logistics and timeline of the competition, which were important, <strong>but what did students learn about marketing ethics that they might carry into their future careers?</strong><br />&nbsp;<br />Teams&rsquo; written and oral responses to the influencer marketing case were very insightful. Some identified implications I hadn&rsquo;t considered. The ethics case and the first-place team&rsquo;s written response are available on the <a href="https://www.mindfulmarketing.org/ethics-challenge.html">Mindful Marketing Ethics Challenge webpage</a>. Here are several highlights of the winning team&rsquo;s analysis:<br />&nbsp;</font><ul><li><em><font color="#2a2a2a" size="5">&ldquo;Impact&rsquo;s expectations raise serious ethical concerns that conflict with Wilderquest&rsquo;s values. By requiring embellishment of features and forbidding negative feedback, the proposal undermines honesty and risks deceiving consumers.&rdquo;</font></em></li></ul> <font color="#2a2a2a" size="5">&nbsp;</font><ul><li><em><font color="#2a2a2a" size="5">&ldquo;Encouraging influencers to disparage competitors manipulates buyer choice and fails to treat other brands fairly.&rdquo;</font></em></li></ul> <font color="#2a2a2a" size="5">&nbsp;</font><ul><li><em><font color="#2a2a2a" size="5">&ldquo;Respect is also compromised by messaging that portrays consumers&rsquo; lives as &lsquo;lacking without Wilderquest,&rsquo; exploiting insecurities rather than affirming worth.&rdquo;</font></em></li></ul> <font color="#2a2a2a" size="5">&nbsp;</font><ul><li><em><font color="#2a2a2a" size="5">&ldquo;Responsibility is neglected by allowing influencers to promote products they have not used, stripping audiences of genuine evaluations and reviews.&rdquo;</font></em></li></ul> <font color="#2a2a2a" size="5">&nbsp;</font><ul><li><em><font color="#2a2a2a" size="5">&ldquo;Encouraging technology to enhance photos or videos without disclosure risks misleading consumers. Collectively, these practices jeopardize consumer trust and contradict Wilderquest&rsquo;s commitment to authenticity.&rdquo;</font></em></li></ul> <font color="#2a2a2a" size="5">&nbsp;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0px;margin-right:0px;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/first-place-winners-closeup-a_orig.jpg" alt="First-Place Team, Susquehanna University" style="width:auto;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><font color="#2a2a2a" size="5"><br />In these thorough and thoughtful analyses of the case&rsquo;s many moral issues, team members aptly identified several specific values that marketing firm Impact appeared to neglect, e.g., fairness, honesty, respect, and responsibility. Both the teams&rsquo; case analysis and oral presentation indicated a desire to embrace rather than avoid moral responsibility.<br />&nbsp;<br />These analyses were affirming, but what was participants&rsquo; overall experience in the Ethics Challenge? <strong>Did they feel that the competition, aimed at increasing moral conscience, will benefit them in the future?</strong><br />&nbsp;<br />At the finale and afterward, those involved in the Challenge provided much positive feedback. One of the students, Moriah Goiran, a member of the second-place team from Shippensburg University, gave this assessment:<br />&nbsp;<br /><em>&ldquo;Overall, it was a fantastic experience! Everyone was very welcoming, which made it a generally stress-free environment. I really enjoyed everything about it but what I most appreciated was the group discussion. It was really refreshing to have an intellectually diverse and driven conversation. I enjoyed hearing everyone's thoughts and opinions and interacting with people in the business field. This was my first time at a networking event so knowing how it works and how I operate in those situations will really help me in the future with what to discuss, etc.&rdquo;</em><br />&nbsp;<br />Similarly, Ruby Calabrese, a member of the first-place Susquehanna University team, shared her reflections:<br />&nbsp;<br /><em>&ldquo;The project helped me develop keen insights into what I want to do with my career in marketing but also how important it is for companies to have ethical marketing practices . . . . The Mindful Marketing project, I feel, will help me in my future career goals when constructing my path and increase my knowledge of digital marketing advertising. Thank you for such a wonderful opportunity. I&rsquo;m excited to see how the competition progresses.&rdquo;</em><br />&nbsp;<br />When you think about ethics, <em>competition</em> may be one of the last words that comes to mind. I&rsquo;ve called ethics &ldquo;a team sport,&rdquo; meaning, to make significant moral impact, it often takes a group of people with shared commitments to do what&rsquo;s right.<br />&nbsp;<br /><strong>In the Mindful Marketing Ethics Challenge, teams competed against each other for place recognition, but they all competed against forces much greater and more perilous &ndash; moral apathy and acrimony.</strong><br />&nbsp;<br />That&rsquo;s the competition we all need to realize were in and resolve to approach proactively, ideally with strong teams of like-minded moral champions.<br />&nbsp;<br />The inaugural Mindful Marketing Ethics Challenge was a meaningful step in the right direction of encouraging new and experienced marketers to compete against indifference and engage their field&rsquo;s moral challenges with the goal of <em><a href="https://www.mindfulmarketing.org/">Mindful Marketing</a>.</em></font><br /><br /></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/mindful-matrix-mindful-ee-a.jpg?1759970554" alt="Picture" style="width:457;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph" style="text-align:center;"><font size="5"><a href="http://eepurl.com/bbj3hn" target="_blank" style="">Subscribe</a><span style="color: rgb(63, 63, 63);">&nbsp;to&nbsp;</span><em style="color: rgb(63, 63, 63);">Mindful Matters</em><span style="color: rgb(63, 63, 63);">&nbsp;blog.</span><br /><a href="https://www.mindfulmarketing.org/mindful-matrix.html" style="">Learn more</a><span style="color: rgb(63, 63, 63);">&nbsp;about the Mindful Matrix.</span><br /><span style="color: rgb(63, 63, 63);">Check out the&nbsp;</span><strong style="color: rgb(63, 63, 63);">book</strong><span style="color: rgb(63, 63, 63);">,&nbsp;</span><em style="color: rgb(63, 63, 63);"><a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank" style="">Mindful Marketing: Business Ethics that Stick</a></em></font></div>]]></content:encoded></item><item><title><![CDATA[Cracks in the Branding Barrel]]></title><link><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/cracks-in-the-branding-barrel]]></link><comments><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/cracks-in-the-branding-barrel#comments]]></comments><pubDate>Mon, 01 Sep 2025 04:00:00 GMT</pubDate><category><![CDATA[> Place]]></category><category><![CDATA[> Product]]></category><category><![CDATA[promotion37eb4ea826]]></category><category><![CDATA[respect170bbeec51]]></category><guid isPermaLink="false">https://www.mindfulmarketing.org/mindful-matters-blog/cracks-in-the-branding-barrel</guid><description><![CDATA[           by&nbsp;David Hagenbuch&nbsp;-&nbsp;professor of marketing at&nbsp;Messiah University&nbsp;-&#8203;author of&nbsp;Honorable Influence&nbsp;- founder of&nbsp;Mindful Marketing&nbsp;-author of&nbsp;Mindful Marketing: Business Ethics that Stick&nbsp;      When you write about current ethical issues in marketing, there are sometimes trending topics you feel compelled to discuss. That&rsquo;s the case with Cracker Barrel, which has stirred up two hot questions: 1) Is the company&rsquo;s re [...] ]]></description><content:encoded><![CDATA[<div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/brand-2.jpg?1757201586" alt="Picture" style="width:696;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph" style="text-align:center;"><font size="4"><font color="#3f3f3f">by&nbsp;<a href="http://www.davidhagenbuch.com/" target="_blank">David Hagenbuch</a>&nbsp;-&nbsp;</font><font color="#3f3f3f">professor of marketing at&nbsp;<a href="https://www.messiah.edu/" target="_blank">Messiah University</a>&nbsp;</font><span style="color:rgb(63, 63, 63)">-<br />&#8203;author of&nbsp;</span><a href="http://www.honorableinfluence.com/" target="_blank">Honorable Influence</a><font color="#3f3f3f">&nbsp;- founder of&nbsp;</font><font color="#3f3f3f"><a href="http://www.mindfulmarketing.org/" target="_blank">Mindful Marketing</a>&nbsp;</font><span style="color:rgb(63, 63, 63)">-</span><br /><font color="#3f3f3f">author of&nbsp;<a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank">Mindful Marketing: Business Ethics that Stick</a></font>&nbsp;</font></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">When you write about current ethical issues in marketing, there are sometimes trending topics you feel compelled to discuss. That&rsquo;s the case with Cracker Barrel, which has stirred up two hot questions: 1) Is the company&rsquo;s rebranding as unpalatable as some say, and 2) Has the &ldquo;Old Country Store&rdquo; cooked up something unethical?<br />&nbsp;<br />To call the current conversation surrounding the <a href="https://www.crackerbarrel.com/about/dan-evins" target="_blank">half-century-old restaurant</a>&nbsp;known for &nbsp;downhome southern atmosphere and comfort food a &ldquo;controversy&rdquo; is a bit of a misnomer. True controversies are pretty evenly split between proponents and detractors. Looking online and talking with people about Cracker Barrel&rsquo; rebranding, it&rsquo;s hard to find many who like the restaurant chain&rsquo;s new direction.<br />&nbsp;<br />A basic Google search of &ldquo;<a href="https://www.google.com/search?q=cracker+barrel+rebrand&amp;oq=cracker+barrel+rebrand&amp;gs_lcrp=EgZjaHJvbWUyDwgAEEUYORiDARixAxiABDIGCAEQABgDMgYIAhAAGAMyBggDEAAYAzIGCAQQABgDMgYIBRAAGAMyBggGEAAYAzIGCAcQRRg80gEJMTA4NDVqMGo3qAIAsAIA&amp;sourceid=chrome&amp;ie=UTF-8" target="_blank">Cracker Barrel rebrand</a>&rdquo; produces these kinds of harsh responses:</font><ul><li><font color="#2a2a2a" size="5">&ldquo;<a href="https://www.youtube.com/watch?v=JP0SXyO-NmY" target="_blank">So Arrogant</a>&rdquo;&nbsp;</font></li><li><font color="#2a2a2a" size="5">&ldquo;The <a href="https://www.youtube.com/watch?v=6Jj3bEM90lw" target="_blank">Worst Rebrand</a> of All Time?</font></li><li><font color="#2a2a2a" size="5">&ldquo;How Cracker Barrel&rsquo;s <a href="https://www.youtube.com/watch?v=JP0SXyO-NmY" target="_blank">Rebrand Went So Wrong</a>&rdquo;&nbsp;</font></li></ul><font color="#2a2a2a" size="5">&nbsp;<br />Even one of &nbsp;the restaurant&rsquo;s co-founders, 93-year-old Tommy Lowe, has called the logo resign &ldquo;<a href="https://www.the-independent.com/life-style/cracker-barrel-logo-rebrand-co-owner-reaction-b2817395.html" target="_blank">pitiful</a>.&rdquo;<br /><br />When I asked a couple of my classes for their thoughts, responses to the rebrand were also chilly. Most of the students are in Gen Z, not the stereotypical Cracker Barrel customer, and only a few had visited the restaurant recently, but many still voiced strong negative reactions. One student suggested the whole thing might be a PR stunt.<br />&nbsp;<br />Although anything&rsquo;s possible, I doubt the company would have 1) expected such backlash and 2) been willing to risk the long-term repercussions of things going sideways. That&rsquo;s not a risk many companies would be willing to assume, particularly a restaurant as traditional as Cracker Barrel.<br />&nbsp;<br />So, why did it decide to do such a bold rebranding? <strong>The company needed to reverse a downward slide and better position itself for the future.</strong><br />&nbsp;<br />On April 9, 2021, Cracker Barrel stock (CBRL on NASDAQ) traded at a high of $175.09. Since then, the stock has charted a rather consistent <a href="https://www.google.com/search?q=cbrl&amp;oq=CBRL&amp;gs_lcrp=EgZjaHJvbWUqEggAEAAYQxiDARixAxiABBiKBTISCAAQABhDGIMBGLEDGIAEGIoFMhIIARAAGEMYgwEYsQMYgAQYigUyBwgCEAAYgAQyBwgDEAAYgAQyBwgEEAAYgAQyBwgFEAAYgAQyBwgGEAAYgAQyBwgHEAAYgAQyBwgIEAAYgAQyBwgJEAAYgATSAQc4MDdqMGo3qAIAsAIA&amp;sourceid=chrome&amp;ie=UTF-8" target="_blank">downward path</a>.<br />&nbsp;<br />About a year ago on September 6, 2024, its stock reached a <a href="https://www.google.com/search?q=cbrl&amp;oq=CBRL&amp;gs_lcrp=EgZjaHJvbWUqEggAEAAYQxiDARixAxiABBiKBTISCAAQABhDGIMBGLEDGIAEGIoFMhIIARAAGEMYgwEYsQMYgAQYigUyBwgCEAAYgAQyBwgDEAAYgAQyBwgEEAAYgAQyBwgFEAAYgAQyBwgGEAAYgAQyBwgHEAAYgAQyBwgIEAAYgAQyBwgJEAAYgATSAQc4MDdqMGo3qAIAsAIA&amp;sourceid=chrome&amp;ie=UTF-8" target="_blank">low of &nbsp;$37.33</a>, a decrease of $137.76, or 78.7% of the stock&rsquo;s value from the April 2021 high.<br />&nbsp;<br />The precipitous loss of equity would be concern enough, but demographics also suggest a challenging future for the restaurant chain that for many years has targeted Baby Boomers and older adults. As those customers keep aging, their restaurant visits decrease and will eventually dry up. Like any organization, Cracker Barrel must ensure there are new, younger consumers to replace the ones who age out of its products/services.<br />&nbsp;<br />Although this generation-to-generation transition is a perennial challenge for restaurants and other businesses, significant industry changes have made life even harder for Cracker Barrel. Fast casual chains like Panera, Chipotle, and Cava are now the eateries of choice for many consumers, including Gen Ys and Zs, who often would rather not spend the time and money on a more traditional table-service meal.<br />&nbsp;<br />In addition, food tastes have changed considerably over recent years. Comfort food for millennials is more likely to be a bowl with brown rice and falafel than a plate of mashed potatoes and meat loaf.&nbsp;</font><br /><br /><br /></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/young-people-in-restaurant.jpg?1757202581" alt="Picture" style="width:701;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">&nbsp;<br />These trends have already <a href="https://www.cnn.com/2025/04/04/business/hooters-red-lobster-tgi-fridays" target="_blank">severely impacted sit-down dining restaurants</a>&nbsp;such as Applebee&rsquo;s, Red Lobster, and TGI Fridays. Cracker Barrel likely has lasted longer because its older and more loyal customers helped insulate the company from the trends, but that insulation is now wearing very thin.<br />&nbsp;<br /><strong>To its credit, Cracker Barrel&rsquo;s rebranding has involved much more than just revising its logo, or graphic icon.</strong><br />&nbsp;<br />Earlier this year, the restaurant chain began <a href="https://www.instagram.com/reel/C-TPazAIPhN/?hl=en" target="_blank">updating the interiors of its dining rooms</a>, which has included &nbsp;brighter colors and more comfortable seating. It also revamped its country stores to make the floorspace less cluttered and the merchandise more attractive. Finally, it <a href="https://www.crackerbarrel.com/?utm_source=google&amp;utm_medium=cpc&amp;utm_campaign=brand&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gad_campaignid=14159097508&amp;gbraid=0AAAAADc9Dh_C0G6Nd6tXeRlBUTiMNQpPC&amp;gclid=Cj0KCQjw5c_FBhDJARIsAIcmHK9cgNtLhZnBmohRelC16QZmKOnHx7xcVYqyDD2YnhyA9bHVUAGWhYkaAskTEALw_wcB" target="_blank">added a variety of new menu items</a> that both fit the old southern comfort food theme and appeal to more modern palettes, e.g., Nashville Hot and Honey Butter Fried Chicken.<br />&nbsp;<br />Big market challenges usually demand bold solutions, which Cracker Barrel&rsquo;s A-to-Z rebranding seems to represent. To be fair, it didn&rsquo;t just slap a bandage (a more modern logo) on deeply seated problems. However, that general evaluation doesn&rsquo;t mean the specific tactics it&rsquo;s used are the right ones.<br />&nbsp;<br />Since I&rsquo;m Gen X, not one of the younger age cohorts that Cracker Barrel is most interested in for survival and future growth (Gen Y and Z), I spoke with a couple of people who are.<br />&nbsp;<br />The first conversation was my son Daniel Hagenbuch, a doctoral student at Cincinnati College-Conservatory of Music, who has a great ear for sound and eye for design. Although he hadn&rsquo;t visited a Cracker Barrel store since the renovations, he&rsquo;s liked what he&rsquo;s seen online of the new design elements. He said the fresher paint colors and new wall d&eacute;cor looked more tasteful and should appeal more to younger customers, who would appreciate a more modern look. He also thought one of the restaurant&rsquo;s new seasonal items, OREO Stuffed Cheesecake Pancakes looked promising. He wasn&rsquo;t, however, a fan of the new logo.<br />&nbsp;<br />Neither was the second Gen Z member with whom I spoke, Daniel Smith, a thoughtful senior graphic design major and marketing minor at Messiah University. On one hand, he understood reasons for replacing the old logo, such as its fine detail posing challenges for scaling to small sizes like those required for pens and business cards. However, his design sense also went against the new logo:<br />&nbsp;<br /><em>&ldquo;The rebranded logo uses a modern and minimalist approach, which is not at all related to Cracker Barrel&rsquo;s &lsquo;old country store&rsquo; aesthetic. The type is surrounded by a massive, blank margin space, making it feel like it lacks character. Also, the yellow space behind the type is supposed to be a barrel on its side but &nbsp;is barely recognizable, making the new logo worse than the iconic original.&rdquo;</em><br />&nbsp;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/cracker-barrel-logos.jpg?1757203157" alt="Picture" style="width:706;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">&nbsp;&nbsp;<br />His evaluation aligns with my own analysis and likely with those of other professionals. Logos shouldn&rsquo;t be pictures, partly because they need to be adaptable to a variety of surfaces and imprint sizes. The first article I ever wrote made that case: &ldquo;<a href="https://research-ebsco-com.ezproxy.messiah.edu/linkprocessor/plink?id=aaff9941-e78b-3cd2-80c2-e5b1296e5c75" target="_blank">Logos Should Work</a> on Paper, Products,&rdquo; which the American Marketing Association published in <em>Marketing News</em> in 2001.<br />&nbsp;<br />Nostalgia is often a complicated thing to market. Sometimes what people want isn&rsquo;t exactly the &lsquo;way it used to be&rsquo;, rather it&rsquo;s a blend of the past and present. For instance, some new turntables for vinyl records have <a href="https://www.digitaldjtips.com/best-dj-turntables/" target="_blank">Universal Serial Bus</a> (USB) outputs even though USB didn&rsquo;t exist during the golden age of turntables. USB was <a href="https://en.wikipedia.org/wiki/USB" target="_blank">first introduced in 1996</a>. By that time <a href="https://en.wikipedia.org/wiki/Cassette_tape" target="_blank">CDs had replaced cassettes</a>, which had replaced vinyl records a decade or more before.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br />&nbsp;<br />A metaphor for people&rsquo;s mixed appreciation for nostalgia might be American&rsquo;s tastes for international food. Although many of us say we really like Mexican food or Chinese food, individuals from those nations sometimes point out that the food in their home countries is considerably different than the versions served in the U.S., which may be blander, have less heat, etc.<br />&nbsp;<br /><strong>To survive, Cracker Barrel&rsquo;s value proposition probably needs to become a fusion of past and present in order to satisfy the desires of younger generations whose lives are increasing far removed from the restaurant&rsquo;s old country era.</strong> For that reason, refreshing the dining area, renovating the store, and revamping the menu are likely good things.<br />&nbsp;<br />Revising its logo was also a good idea; however, the company&rsquo;s execution fell short. The new logo was lacking in many ways. There likely could have been more input into its development and better communication ahead of its release.<br />&nbsp;<br />Change can be hard for any of us to accept, including when it&rsquo;s related to an iconic restaurant. However, it&rsquo;s hard to argue that Cracker Barrel&rsquo;s changes were unethical. For these reasons, the restaurant&rsquo;s less-than-satisfying recipe for change tastes like <em><a href="https://www.mindfulmarketing.org/">Simple-Minded Marketing</a></em>.</font><br /><br /></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/mindful-matrix-simple-minded-ee-a.jpg?1757202688" alt="Picture" style="width:442;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph" style="text-align:center;"><font size="5"><a href="http://eepurl.com/bbj3hn" target="_blank">Subscribe</a><span style="color:rgb(63, 63, 63)">&nbsp;to&nbsp;</span><em style="color:rgb(63, 63, 63)">Mindful Matters</em><span style="color:rgb(63, 63, 63)">&nbsp;blog.</span><br /><a href="https://www.mindfulmarketing.org/mindful-matrix.html">Learn more</a><span style="color:rgb(63, 63, 63)">&nbsp;about the Mindful Matrix.</span><br /><span style="color:rgb(63, 63, 63)">Check out the&nbsp;</span><strong style="color:rgb(63, 63, 63)">book</strong><span style="color:rgb(63, 63, 63)">,&nbsp;</span><em style="color:rgb(63, 63, 63)"><a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank">Mindful Marketing: Business Ethics that Stick</a></em></font></div>]]></content:encoded></item><item><title><![CDATA[Should Dolls Have Diseases?]]></title><link><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/should-dolls-have-diseases]]></link><comments><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/should-dolls-have-diseases#comments]]></comments><pubDate>Fri, 01 Aug 2025 04:00:00 GMT</pubDate><category><![CDATA[* Mindful]]></category><category><![CDATA[> Product]]></category><category><![CDATA[respect170bbeec51]]></category><guid isPermaLink="false">https://www.mindfulmarketing.org/mindful-matters-blog/should-dolls-have-diseases</guid><description><![CDATA[           by&nbsp;David Hagenbuch&nbsp;-&nbsp;professor of marketing at&nbsp;Messiah University&nbsp;-&#8203;author of&nbsp;Honorable Influence&nbsp;- founder of&nbsp;Mindful Marketing&nbsp;-author of&nbsp;Mindful Marketing: Business Ethics that Stick&nbsp;      Perhaps no toy is more iconic than Mattel&rsquo;s Barbie. From its humble beginnings 66 years ago at the American Toy Fair to a 2023 blockbuster movie, an ever-expanding variety of dolls and accessories have delighted millions of childr [...] ]]></description><content:encoded><![CDATA[<div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/editor/barbie-with-diabetes.jpg?1753574243" alt="Picture" style="width:696;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph" style="text-align:center;"><font size="4"><font color="#3f3f3f">by&nbsp;<a href="http://www.davidhagenbuch.com/" target="_blank">David Hagenbuch</a>&nbsp;-&nbsp;</font><font color="#3f3f3f">professor of marketing at&nbsp;<a href="https://www.messiah.edu/" target="_blank">Messiah University</a>&nbsp;</font><span style="color:rgb(63, 63, 63)">-<br />&#8203;author of&nbsp;</span><a href="http://www.honorableinfluence.com/" target="_blank">Honorable Influence</a><font color="#3f3f3f">&nbsp;- founder of&nbsp;</font><font color="#3f3f3f"><a href="http://www.mindfulmarketing.org/" target="_blank">Mindful Marketing</a>&nbsp;</font><span style="color:rgb(63, 63, 63)">-</span><br /><font color="#3f3f3f">author of&nbsp;<a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank">Mindful Marketing: Business Ethics that Stick</a></font>&nbsp;</font></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">Perhaps no toy is more iconic than <a href="https://www.history.com/articles/barbie-through-the-ages" target="_blank">Mattel&rsquo;s Barbie</a>. From its humble beginnings 66 years ago at the American Toy Fair to a 2023 <a href="https://www.imdb.com/title/tt1517268/" target="_blank">blockbuster movie</a>, an ever-expanding variety of dolls and accessories have delighted millions of children, as well as some adults wanting to relive their childhoods. Throughout their existence, Barbie products have been consistently <em>on brand </em>&ndash; cheery and upbeat. So why would the renowned toymaker want to give its signature product a life-altering disease?&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br />&nbsp;<br />Over the years, Barbie has held well over 100 different jobs that have literally <a href="https://www.buzzfeed.com/alexalisitza/list-every-job-barbie-had" target="_blank">ranged from A to Z</a>, e.g., &nbsp;astronaut (1965) to zoologist (2021). In between, Barbie also been an Olympic skier (1975), a rock star (1986), a business executive (1992), a film producer (2005), and a martial artist (2017), to name a few other occupations.<br /><br />However, there&rsquo;s a big difference between a profession that people choose and a disease that chooses them. Moreover, individuals often undertake years of schooling or other specialized training to prepare for their career, which then becomes a major source of self-esteem, as well as a primary personal identifier when introducing themselves to others. No one says, &ldquo;Hi, I&rsquo;m Chris, I&rsquo;m incontinent.&rdquo;<br />&nbsp;<br />It's true that there are many people who rightly take pride in being cancer survivors or in recovering from other major health challenges, like heart attacks. However, I&rsquo;ve also heard some say that they don&rsquo;t want a disease to be what defines them. They want to be recognized and remembered for other things.<br />&nbsp;<br /><strong>By marketing a <a href="https://shop.mattel.com/products/barbie-fashionistas-doll-with-type-1-diabetes-polka-dot-outfit-hyt97" target="_blank">Barbie with type 1 diabetes</a>, is Mattel teaching kids to make the disease what defines them?</strong><br />&nbsp;<br />To the company&rsquo;s credit, over many years it has gained considerable experience making dolls with unique physical attributes and related challenges. As might be expected, some of the toys have been better received than others.<br />&nbsp;<br />Mattel first introduced a Barbie with a disability in 1997: <a href="https://www.forbes.com/sites/sarahkim/2019/02/19/barbie-dolls-with-disabiilities/" target="_blank">Share-A-Smile Becky</a>, who came with a pink wheelchair. However, the initial success that saw 6,000 dolls sold within the first two weeks was short-lived, as users found that Becky&rsquo;s wheelchair was largely incompatible with the Barbie Dreamhouse.<br /><br />In 2000, Mattel marketed a <a href="https://www.cnn.com/style/article/barbie-vitiligo-hairless-dolls-wellness-scli-intl" target="_blank">Barbie with vitiligo</a>, a skin condition in which a lack of pigmentation gives a person an uneven, spotty complexion, and another doll with no hair, designed to represent any of the many reasons a child may experience hair loss.<br />&nbsp;<br />In 2012, The company made <a href="https://www.history.com/articles/barbie-through-the-ages" target="_blank">Ella, a bald friend of Barbie</a>, distributing a limited number of the dolls directly to hospitals. Two years later, the toymaker produced more Ellas in response to a petition from the mother of a cancer patient.<br /><br />Mattel released Barbies with <a href="https://edition.cnn.com/2016/01/28/living/barbie-new-body-feat" target="_blank">different body types</a>&nbsp;in 2016, e.g., tall, curvy, and petite &ndash; a significant departure from the doll&rsquo;s perpetually svelte physique. Unlike other Barbies with unique physical attributes, these dolls&rsquo; distinct traits weren&rsquo;t directly related to diseases or disabilities. Instead, they indirectly supported positive mental health by diverging from society&rsquo;s homogenized and often unrealistic standards of beauty.<br /><br />In 2022, Mattel introduced an expanded line of <a href="https://www.ameridisability.com/mattel-introduces-new-barbie-dolls-with-disabilities/" target="_blank">dolls with disabilities</a>, this time consulting experts to ensure even more accurate representation of the conditions. The collection included a Barbie with a prosthetic leg, another with a behind-the-ear-hearing aid, and a Ken doll with vitiligo. AmeriDisability, which seeks to represent America&rsquo;s disability community, lauded the introduction as &ldquo;groundbreaking.&rdquo;<br />&nbsp;<br />Similarly, in 2023, ahead of the release of its <a href="https://www.usatoday.com/story/money/2023/04/25/barbie-doll-down-syndrome/11733737002/" target="_blank">first Barbie with Down syndrome</a>, Mattel worked with the National Down Syndrome Society to ensures the doll&rsquo;s accurate representation of the genetic condition.<br />&nbsp;</font><font color="#2a2a2a" size="5">&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-thick wsite-image-border-black" style="padding-top:10px;padding-bottom:10px;margin-left:0px;margin-right:0px;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/down-syndrome-barbie.jpg?1753622008" alt="Picture" style="width:686;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">&nbsp;<br />So, in many ways a Barbie with type 1 diabetes is just another iteration of differently enabled dolls for Mattel, but what do these dolls mean for our society? <strong>Is their net impact positive or negative?</strong><br />&nbsp;<br />Given that neither dolls nor diseases are in my wheelhouse, I reached out to several people who could answer these questions more authoritatively: Dr. Kevin Barnes &ndash; a retired pediatrician, Dr. Sarah Jones &ndash; a nurse educator, and Meredith Schorner &ndash; an RN and school nurse.<br />&nbsp;<br />Barnes said he appreciates that Mattel spent more than a year working with a diabetes organization in order to ensure the doll&rsquo;s accuracy, and he believes that for some of the more than 200,000 children in the U.S. with type 1 diabetes mellitus, it could be therapeutic to play with a doll that experiences the same things they do.<br />&nbsp;<br />However, he also expresses some valid concerns, for instance:</font><ul><li><font color="#2a2a2a" size="5">Where do we draw the line on dolls representing childhood diseases, particularly ones that are somewhat &ldquo;invisible&rdquo; to others&nbsp;even though they greatly impact daily life, e.g., celiac disease, asthma?</font></li><li><font color="#2a2a2a" size="5">Given Barbie&rsquo;s history of more often emphasizing style over substance, how much of Mattel&rsquo;s motivation in making the doll is the positive publicity it generates?</font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />Jones believes that the type 1 diabetes Barbie can potentially do much good by helping to make the condition more mainstream, or acceptable, which among other things, could encourage proper self-management. That care is critical given that the disease demands intensive insulin therapy with either multiple daily injections or an insulin pump.<br />&nbsp;<br />With confirmation from a colleague who regularly cares for diabetes patients, Jones states that Barbie&rsquo;s self-monitoring insulin pump is the standard for treatment, which Jones sees as positive overall. However, like Barnes, she also raises some important questions about the doll:</font><ul><li><font color="#2a2a2a" size="5">Does its female Caucasian identity fall short in representing the disease&rsquo;s well-documented impact across gender and racial lines?</font></li><li><font color="#2a2a2a" size="5">Could Barbie&rsquo;s continuous glucose monitoring device and insulin pump create stigma for children whose insurance will not cover the advanced technology and for families that cannot afford it so they must rely on traditional injections?</font></li><li><font color="#2a2a2a" size="5">Could the doll make it more socially acceptable to have type 1 diabetes but not type 2? This may be an increasing concern given that incidences of type 2 diabetes, which is often associated with obesity, are on the rise among children.</font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />Not surprising, Jone&rsquo;s differentiation of the two sometimes conflated conditions coincides with that of the University of Virginia Health System, which states that &ldquo;<a href="https://uvahealth.com/services/diabetes-care/types" target="_blank">Unlike type 1, type 2 diabetes</a> is not an autoimmune disorder,&rdquo; rather it &ldquo;occurs mostly in people over 45, or in younger people with obesity or genetic reasons.&rdquo;<br />&nbsp;<br />Besides her role as a school nurse, Schorner is a parent of young girls who believes the diabetic Barbie will be &ldquo;an exciting new toy for many.&rdquo; More than just a plaything for those who have type 1 diabetes, she expects the doll will raise questions for nondiabetic children and help them better understand the devices they see on some of their peers. She elaborates:<br />&nbsp;<br /><em>&ldquo;Children need to know that their peers with type 1 diabetes (T1D) didn't do anything &lsquo;wrong&rsquo; to become diabetic &ndash; they didn't eat too much sugar, and it certainly doesn't have anything to do with their weight. T1D is increasing in prevalence, and diabetic children need lots of support at home and at school. They need peers that can be not just understanding but also helpful to them in managing their diabetes.&rdquo;</em><br />&nbsp;<br /><em>&ldquo;Under the guidance of a knowledgeable adult, engaging in play with this doll may help young children develop a basic understanding of CGM readings, carbohydrate counting, and insulin requirements. It could also help children to know what to do if they encounter a person experiencing a diabetic emergency.&rdquo;</em><br />&nbsp;<br />Schorner has firsthand experience caring for children with type 1 diabetes. In one case, the child&rsquo;s family chose finger sticks and insulin injections, at least in part because they were concerned that a more socially visible glucose monitor might label their child as a <em>diabetic</em>.<br />&nbsp;&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/diabetic-barbie-doll.jpg?1753622015" alt="Picture" style="width:706;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">&nbsp;</font><br /><font color="#2a2a2a" size="5">Another case involving a child who uses a glucose monitor and pump was different. Schorner recently had the privilege of telling this child about the new Barbie. When she did, the child&rsquo;s face &ldquo;lit up with excitement,&rdquo; and they immediately asked to see a picture of the doll on Schorner&rsquo;s phone. The child compared their technology to the doll's and although they weren&rsquo;t the same, they appreciated seeing the doll with its accessories and seemed eager to add the Barbie to their nearly nonexistent collection of diabetes-related toys.<br />&nbsp;<br />Notwithstanding this very positive response, Schorner added that not all states or insurance companies offer the same assistance to help cover the out-of-pocket cost of insulin pumps. Consequently, she can imagine how the Barbie could be discouraging to families of diabetic children that don&rsquo;t have the means to purchase newer insulin-dispensing devices.<br />&nbsp;<br />Over a decade of writing Mindful Marketing articles, I&rsquo;ve often relied on experts to help me know the relevant facts and understand the nuances of complex ethical issues. The question of whether Mattel should market a Barbie with type 1 diabetes was certainly one for which I&rsquo;ve needed such assistance.<br />&nbsp;<br />The three experts on which I leaned for this piece have been extremely helpful to me in elucidating the case&rsquo;s multifaceted, competing considerations. Despite the very real reservations that Barnes, Jones, and Schorner all offered, it seems that each believes there&rsquo;s a place for a diabetic Barbie.<br />&nbsp;<br />Their informed input certainly has shaped my opinion, but what may have been most impactful is the heartfelt reaction of a diabetic child who loves that a special Barbie will reflect their unique life experience.<br />&nbsp;<br />No toy is perfect, but one that receives significant support from healthcare experts and that instantly delights a child with a life-altering disease most likely represents <em><a href="https://www.mindfulmarketing.org/">Mindful Marketing</a></em>.<br />&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/mindful-matrix-mindful-ee-a.jpg?1753622061" alt="Picture" style="width:425;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph" style="text-align:center;"><font size="5"><a href="http://eepurl.com/bbj3hn" target="_blank" style="">Subscribe</a><span style="color: rgb(63, 63, 63);">&nbsp;to&nbsp;</span><em style="color: rgb(63, 63, 63);">Mindful Matters</em><span style="color: rgb(63, 63, 63);">&nbsp;blog.</span><br /><a href="https://www.mindfulmarketing.org/mindful-matrix.html" style="">Learn more</a><span style="color: rgb(63, 63, 63);">&nbsp;about the Mindful Matrix.</span><br /><span style="color: rgb(63, 63, 63);">Check out the&nbsp;</span><strong style="color: rgb(63, 63, 63);">book</strong><span style="color: rgb(63, 63, 63);">,&nbsp;</span><em style="color: rgb(63, 63, 63);"><a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank" style="">Mindful Marketing: Business Ethics that Stick</a></em></font></div>]]></content:encoded></item><item><title><![CDATA[Should AI Help People Stay In Touch?]]></title><link><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/should-ai-help-people-stay-in-touch]]></link><comments><![CDATA[https://www.mindfulmarketing.org/mindful-matters-blog/should-ai-help-people-stay-in-touch#comments]]></comments><pubDate>Tue, 01 Jul 2025 04:00:00 GMT</pubDate><category><![CDATA[+ Fairness]]></category><category><![CDATA[> Product]]></category><category><![CDATA[respect170bbeec51]]></category><category><![CDATA[simple minded]]></category><guid isPermaLink="false">https://www.mindfulmarketing.org/mindful-matters-blog/should-ai-help-people-stay-in-touch</guid><description><![CDATA[           by&nbsp;David Hagenbuch&nbsp;-&nbsp;professor of marketing at&nbsp;Messiah University&nbsp;-&#8203;author of&nbsp;Honorable Influence&nbsp;- founder of&nbsp;Mindful Marketing&nbsp;-author of&nbsp;Mindful Marketing: Business Ethics that Stick&nbsp;      When was the last time you spoke with your mom or dad? For adult children with their own families and demanding jobs, time between conversations with their aging parents can quickly become days or weeks. At a time when there seems to be [...] ]]></description><content:encoded><![CDATA[<div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/older-man-on-phone-1.jpg?1751161852" alt="Picture" style="width:696;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph" style="text-align:center;"><font size="4"><font color="#3f3f3f" style="">by&nbsp;<a href="http://www.davidhagenbuch.com/" target="_blank" style="">David Hagenbuch</a>&nbsp;-&nbsp;</font><font color="#3f3f3f" style="">professor of marketing at&nbsp;<a href="https://www.messiah.edu/" target="_blank">Messiah University</a>&nbsp;</font><span style="color: rgb(63, 63, 63);">-<br />&#8203;author of&nbsp;</span><a href="http://www.honorableinfluence.com/" target="_blank" style="">Honorable Influence</a><font color="#3f3f3f" style="">&nbsp;- founder of&nbsp;</font><font color="#3f3f3f" style=""><a href="http://www.mindfulmarketing.org/" target="_blank">Mindful Marketing</a>&nbsp;</font><span style="color: rgb(63, 63, 63);">-</span><br /><font color="#3f3f3f" style="">author of&nbsp;<a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank">Mindful Marketing: Business Ethics that Stick</a></font>&nbsp;</font></div>  <div><div style="height: 20px; overflow: hidden; width: 100%;"></div> <hr class="styled-hr" style="width:100%;"></hr> <div style="height: 20px; overflow: hidden; width: 100%;"></div></div>  <div class="paragraph"><font color="#2a2a2a" size="5">When was the last time you spoke with your mom or dad? For adult children with their own families and demanding jobs, time between conversations with their aging parents can quickly become days or weeks. At a time when there seems to be a technological solution for every problem, it&rsquo;s not surprising that <em>there&rsquo;s an app for that</em>, but do we really want our moms and dads chatting with AI instead of with us?<br />&nbsp;<br />InTouch is an internet-based subscription service that allows customers to enlist Mary, a pleasant and engaging AI agent, to have phone conversations with their aging parents. AI Touch s.r.o., a Czech Republic company that appears to own InTouch, offers several sample conversations on its <a href="https://www.intouch.family/en/terms-and-conditions" target="_blank">website</a>.<br />&nbsp;<br />The site also provides some compelling rationale for the service, such as:</font><ul><li><font color="#2a2a2a" size="5">Stimulating the loved ones&rsquo; minds</font></li><li><font color="#2a2a2a" size="5">Supporting their emotional well-being</font></li><li><font color="#2a2a2a" size="5">Strengthening family connections</font></li></ul> <font color="#2a2a2a" size="5">&nbsp;<br />The company adds, &ldquo;We go beyond small talk, discussing family, hobbies, memories, and even brain teasers to keep [the older parents&rsquo;] mind active and spirits lifted.&rdquo; The firm also promises to provide a short summary of each call so the subscriber can know how their parent is doing, or if they didn&rsquo;t answer the phone.<br />&nbsp;<br /><strong>Ultimately, inTouch aims to address a customer pain point that&rsquo;s increasingly common for a particular generation of people</strong> who often must care for two sets of loved ones simultaneously: their own children and their aging parents. The caught-in-the-middle phenomenon has spawned the fitting term "<a href="https://mylifesite.net/blog/post/the-sandwich-generation-stuck-between-aging-parents-young-children/" target="_blank">the sandwich generation</a>."<br />&nbsp;<br />The age cohort that&rsquo;s currently most likely to find itself in the middle is <a href="https://www.beresfordresearch.com/age-range-by-generation/" target="_blank">Generation X</a>, whose members, born between 1965 and 1980, are 45 to 60 years old. Studies have shown that the pull of two-way caregiving places unique strain on Gen X&rsquo;s time, as well as on their <a href="https://medicine.umich.edu/dept/psychiatry/news/archive/202212/%E2%80%9Csandwich-generation%E2%80%9D-study-shows-challenges-caring-both-kids-aging-parents" target="_blank">financial and mental health</a>.<br />&nbsp;<br />I am one of those Gen Xs who recently lived the <em>sandwich</em> experience. My father passed away less than four years ago, and my mother a little more than a year. Given a variety of physical challenges as well as worsening dementia, my mom required a particularly great amount of care in the years leading up to her passing.<br />&nbsp;<br />At the same time, my wife and I were not yet empty nesters, and we both had demanding full-time jobs. Often it was difficult to balance the competing demands placed upon us.<br />&nbsp;<br />Although that time was not long ago, AI agent-based services like InTouch didn&rsquo;t exist then, or at least I didn&rsquo;t know about them. <strong>If InTouch has been available to me, should I have used it to interact with my mother?</strong><br />&nbsp;<br />As just mentioned, I have firsthand experience similar to that of inTouch&rsquo;s target market, which helps me envision the service&rsquo;s pros and cons. However, I&rsquo;m not an expert on older adults or the multifaceted social and psychological dynamics surrounding the aging process, so I reached out to someone who is.<br />&nbsp;<br /><a href="https://www.linkedin.com/in/raeann-r-hamon-5a28713b/" target="_blank">Dr. Raeann Hamon</a>&nbsp;is Distinguished Professor of Family Science and Gerontology at Messiah University. Her meaningful research, impactful writing, and influential leadership over several decades have gained her international renown. Moreover, she&rsquo;s a thoughtful and compassionate person who wants the best for others.<br />&nbsp;<br />I shared inTouch&rsquo;s website with Dr. Hamon and asked if she would offer her perspective on the service. She graciously agreed.<br />&nbsp;<br /></font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/intouch-website.jpg?1751244689" alt="Picture" style="width:735;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph"><font color="#2a2a2a" size="5"><br />Dr. Hamon acknowledged inTouch&rsquo;s &ldquo;great sales pitch&rdquo; to time-strapped adult children who feel the challenge of caring for older family members, including engaging in what can be long, repetitive conversations. She pointed to the website&rsquo;s promises to <em>stimulate the mind, support emotional well-being, and reassure and connect you</em>, which she said on the surface seem like positive applications of AI.<br />&nbsp;<br />However, Dr. Hamon&rsquo;s overriding reaction to InTouch was one of &nbsp;sadness and concern about AI replacing real human interaction with older family members. She explained her unease:<br />&nbsp;<br /><em>&ldquo;The problem for me is that connections between aging adults and their adult children, grandchildren, friends, neighbors, and caregivers are irreplaceable. It&rsquo;s not possible to duplicate them with machines, nor should we try. In my opinion, humans need to prioritize togetherness and share the depth of feelings possible in direct relationship with each other.&rdquo;</em><br />&nbsp;<br />At the same time, she was circumspect, recognizing that there are unique situations that might warrant special consideration:<br />&nbsp;<br /><em>&ldquo;Perhaps there are older adults who are socially isolated and have no extended family. Maybe this would be useful for them. But even then, I would argue that such a situation offers an opportunity for neighbors to reach out to make connections. What would we say if busy parents employed a similar AI application for interacting with their children? Where does it end?&rdquo;</em><br />&nbsp;<br />Ultimately, she maintained that if there is a place for a service like inTouch, &ldquo;it should be for the benefit of the older parent, not the adult child.&rdquo;<br />&nbsp;<br />Dr. Hamon&rsquo;s reflections resonated with me. I&rsquo;m sure I speak for my sisters when I say that as we cared for our aging parents, it was always with the goal of making their later years as comfortable and enjoyable as possible. From what our parents said and showed, a large part of that enjoyment came from being with and talking with us.<br />&nbsp;<br />In the month before my father died, I had several opportunities to drive him around the areas that used to be his sales territory for the promotional products company he started, which became our family business. As his mind was still very sharp, we had many great conversations that included fond memories of the places and people we knew.<br />&nbsp;<br />My mother&rsquo;s situation was different. Because of worsening dementia, she experienced many years of progressive mental decline that eventually challenged her to recall even the most basic facts about herself and her family. Still, she maintained a very positive attitude through her final days and continued to cherish conversations with her loved ones.<br />&nbsp;<br />My sisters and I also treasured those times and talks with our parents. We didn&rsquo;t know then how long they would last, but we realized they were limited, which made them priceless then and now.<br />&nbsp;<br />Dr. Hamon feels the same way. Beyond her professional roles, she&rsquo;s a person who has experienced many of the familial dynamics she researches, writes about, and teaches. As a daughter she says, &ldquo;I would never trade a minute with either of my parents.&rdquo;<br />&nbsp;<br />These experiences of mine, my siblings, and Dr. Hamon lead me to believe that even as inTouch offers an arguably helpful service to time-strapped adult children, it may be doing a disservice to them by taking away some of the most important and meaningful interactions of their lives: time-bound, person-specific experiences and that no technology can replicate or replace.<br />&nbsp;<br />Each day, AI gets better at imitating human interactions. As it does, more people likely will allow daily discrete chatbot inquiries to &ldquo;<a href="https://www.axios.com/2025/06/26/anthropic-claude-companion-therapist-coach?mc_cid=97dbc125c2&amp;mc_eid=78a7be18d9" target="_blank">morph into companionship</a>.&rdquo; Such an evolution seems like a precarious path for humanity.<br /><br />In many ways inTouch&rsquo;s intentions are noble, but as Dr. Hamon suggests, the service seems like a step down the precarious path of technological relationships replacing human ones &ndash; a course that in this case is charted by <em><a href="https://www.mindfulmarketing.org/">Single-Minded Marketing</a></em>.<br />&#8203;</font></div>  <div><div class="wsite-image wsite-image-border-none " style="padding-top:10px;padding-bottom:10px;margin-left:0;margin-right:0;text-align:center"> <a> <img src="https://www.mindfulmarketing.org/uploads/3/1/3/3/31330083/published/mindful-matrix-single-minded-ee-a.jpg?1751167124" alt="Picture" style="width:460;max-width:100%" /> </a> <div style="display:block;font-size:90%"></div> </div></div>  <div class="paragraph" style="text-align:center;"><font size="5"><a href="http://eepurl.com/bbj3hn" target="_blank" style="">Subscribe</a><span style="color: rgb(63, 63, 63);">&nbsp;to&nbsp;</span><em style="color: rgb(63, 63, 63);">Mindful Matters</em><span style="color: rgb(63, 63, 63);">&nbsp;blog.</span><br /><a href="https://www.mindfulmarketing.org/mindful-matrix.html" style="">Learn more</a><span style="color: rgb(63, 63, 63);">&nbsp;about the Mindful Matrix.</span><br /><span style="color: rgb(63, 63, 63);">Check out the&nbsp;</span><strong style="color: rgb(63, 63, 63);">book</strong><span style="color: rgb(63, 63, 63);">,&nbsp;</span><em style="color: rgb(63, 63, 63);"><a href="https://www.mindfulmarketing.org/mindful-marketing-book.html" target="_blank" style="">Mindful Marketing: Business Ethics that Stick</a></em></font></div>]]></content:encoded></item></channel></rss>